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SteveMcGuire
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M100 but never get more than 25mbps

I have been experiencing slow speeds circa while and started to take daily measurements. I never get more than 25mbps regardless of the day or time of day. In fact, it is fairly consistent at 25mbps. I used to have the M200 and never got anywhere close to that so I dropped to the M100 so I pay for what I get and since then it has just got slower and slower. 

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jbrennand
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Re: M100 but never get more than 25mbps

How are you testing speeds - on wifi or ethernet cable connections?

To measure what speeds are being delivered to your Hub (i.e. what you pay for) can you test tlike this.

Connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e (or better) ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that only one device is connected and so other devices arent interfering (they often do) Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot you device into windows safe+networking mode to disable any potentially interfering software on your device - and try again.

There are many posts on here where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Corey_C
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Re: M100 but never get more than 25mbps

Thanks for your post and welcome to the Community Forums, SteveMcGuire,

 

Sorry to hear that you have been having connection and speed issues. How has things been since your post? Is this on wired or wireless connections?

@jbrennand is also correct that this could potentially be equipment or systems related, has his advice helped?

I have run a remote diagnostic and have not been able to identify any issues with your connection.

We can also provide online broadband help here: https://www.virginmedia.com/help/services-support/broadband

Let us know if you need any further help.

 

Cheers,

Corey C

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