The idea is to break the contract with them. I bought a new 100 mb internet connection and I can't even watch the movie. The only option is to break the contract and take something better. I wrote on the chat and I can not even answer, and I waited all day
IP provided Hubs are renowned for their poor Wi-Fi, and at the best of times Wi-Fi is a fickle beast that can be affected by numerous things such as distance from the Hub, building construction, other electronic devices, neighbouring Wi-Fi, basically all sorts.
VM supply to the Hub, after the Hub it is up to you.
Many on here, myself included advocate the use of a third party Gigabit capable Wi-Fi router or Mesh system.
You may be as well refining your Wi-Fi management, it will certainly help keeping track of your Wi-Fi frequencies.