Hi, I have M100 broadband package and I am consistently getting below the minimum guaranteed speed of 53mbps. I have done all the tests, wired and wireless with the same results. Why am I paying for M100 when I'm getting M50?
Go round all the accessible co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.
Yes. Wait for the helpful forum staff. They're UK based, they don't offer a real time chat service, but they're great at getting things fixed, and it is far more civilised than dealing with the script following offshore call centre (manned by genuine agricultural workers) you'll probably encounter even if you get through on the phone. Ultimately the offshore agents will tell you to restart the hub, that usually will fix things in the short term as the hub renegotiates all 28 channels, and they'll tell you the problem is resolved, only for it to recur in a short while.
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