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orangeloops
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Lower than expected Upload speeds

Hi I am currently getting lower than expected Upload speeds on my new M500 package.

Download speeds are excellent (higher than expected) but I can't get above 23-24Mbps.

A couple of speed tests:

1. https://speedtest.samknows.com/

Latency
30.1 ms

Jitter
14.5 ms

Download
551 Mbps

Upload
23.6 Mbps


2. https://www.speedtest.net/

Ping 21 ms

Download
551 Mbps

Upload 23.2 Mbps

 

To confirm, this is when on ethernet connected directly to the router.

I have replaced the ethernet cable with a brand new 2 meter length one to test things. No difference.

 

The router is running in Modem mode, plugged into a FritzBox 7390 however I have tested both in and out of Modem mode, almost identical results.

 

According to VM: (https://www.virginmedia.com/broadband/speeds)

Upload Speeds
Advertised Speed: 36 Mbps
Expected Speed Range: 35 - 37 Mbps

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orangeloops
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Re: Lower than expected Upload speeds

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orangeloops
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Re: Lower than expected Upload speeds

Hub 4, Router Status:

Upstream

Refresh data
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 42.520599 5120 KSym/sec 64QAM 8
2 53700000 43.020599 5120 KSym/sec 64QAM 6
3 60300000 43.020599 5120 KSym/sec 64QAM 5
4 46200000 42.520599 5120 KSym/sec 64QAM 7


3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 0 0
2 US_TYPE_STDMA 0 0 0 0
3 US_TYPE_STDMA 0 0 0 0
4 US_TYPE_STDMA 0 0 0 0

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John_GS
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Re: Lower than expected Upload speeds

Hi orangeloops

Thanks for posting and welcome to the community. Sorry to hear of the upload speed issue.

All looks good from the system check, no issues/area outages. Power levels are fine, and no issues with congestion/SNR. 

Can you pop the router into router mode please? Few more tests we need to run.

Best

John_GS
Forum Team


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legacy1
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Re: Lower than expected Upload speeds


@John_GS wrote:

Can you pop the router into router mode please? Few more tests we need to run.


You will find nothing wrong😑

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orangeloops
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Re: Lower than expected Upload speeds

Hi thanks for the reply John,

 

More than happy to do this however I have a few systems that rely on my router being connected.

Would you be able to tell me what you need so I can put the router into the mode you require, run the tests and then swap back please.

 

I have spoken to VM phone support and they asked me to do the same, run speed tests and got exactly the same speeds in router/modem mode.

 

Thanks!

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John_GS
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Re: Lower than expected Upload speeds

These are just the final tests we need to run on here 🙂 please let me know when you're able to do this so we can proceed

Kind regards,

John_GS
Forum Team


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orangeloops
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Re: Lower than expected Upload speeds

Hi John

A tech visited my home today but was unable to resolve the issues.

My hub 4 has been replaced but the issue is still happening. I have created a new thread: https://community.virginmedia.com/t5/Speed/Upload-speed-issues-Tech-visited-but-no-fix/m-p/5073873#M...

Is there anything further you can do to assist please?

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orangeloops
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Re: Lower than expected Upload speeds

Also, these are my upstream channels:

 

Capture.JPG

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Matthew_ML
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Message 10 of 11
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Re: Lower than expected Upload speeds

Hey orangeloops, thank you for reaching out and I am sorry to hear about your speed issues.

Thank you for confirming the steps you have done and for sending the screenshots over.

I would like to look into this in more detail for you, please can you look out for the purple envelope. Thanks 

Matt - Forum Team


New around here?

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