Menu
Reply
fyfey96
  • 1
  • 0
  • 0
Just joined
356 Views
Message 1 of 3
Flag for a moderator

Lower Speeds & Packet Loss

Hi All,

I am on the Virgin 350M Package

For the last few months, I've been getting around 180M download speeds never getting any faster, I used to get about 360-370 no problem. Nothing has changed physically on my network. 

I use my Virgin Hub in Modem Mode with an ASUS DSL-AC88U Router. I am always on a wired connection. 

Recently I have been suffering Packet Loss on Games & Discord is reporting packet loss too.

I have run new ethernet cables to my router to bypass all switches and also went back to using the virgin hub as my router to no avail. 

I have done a Quality Monitor Think Broadband (See attached image).

Virgin is sending me a new router but have read that packet loss isn't at the fault of the provider usually. 

I was wondering if anyone else has had any similar issues and could provide some insight into what the problem could be or if the replacement hub is likely to solve the issue?

 

Netwrok Graph.png

Tags (4)
0 Kudos
Reply
gary_dexter
  • 30.67K
  • 1.91K
  • 4.08K
Alessandro Volta
329 Views
Message 2 of 3
Flag for a moderator

Re: Lower Speeds & Packet Loss

You need to allow ICMP requests on your router otherwise the graph will be constantly red. 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Andrew-G
  • 6.23K
  • 1.1K
  • 2.65K
Very Insightful Person
Very Insightful Person
308 Views
Message 3 of 3
Flag for a moderator

Re: Lower Speeds & Packet Loss

I was wondering if .... if the replacement hub is likely to solve the issue?

It might.  But if I were running a betting shop I'd be giving 5 to 1 against.  Because the Hub 3 is such a low cost, cheapskate affair (now approaching obsolescence) replacing one is a cheap, quick easy response by both VM support staff and even field technicians.  But most of the time there's nothing wrong with the hub, it's the quality of the cable connection., but that usually needs more time and skill to diagnose and fix.

But I suppose we'd better wait and see.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply