Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're experiencing some ongoing speed issues.
I was able to locate your account on our systems and I cannot see any issues with your equipment, or with your current upstream or downstream levels.
However, I can also see that your Hub is currently set to Modem Mode. This will stop us from running our checks properly and seeing the correct results, as we cannot run tests on third party equipment.
Please put your Hub into Router mode for at least 24 hours, so we can monitor your connection and run further tests for you. It would be great if you could set up a BQM chart so we can see how you connection is behaving.
Thank you for providing those details. I can see that there are some issues showing with your connection, so I'd like to book an engineer appointment for you. I'll just need to get in touch via Private Message to confirm a few details. Please look out for a purple envelope in the top right corner of your screen.