I have mentioned my issue as a reply on another thread, but wanted to share my own experience in case it's different.
Never had any issues during my time with Virgin, always had a consistent connection, but in the last 2 weeks approximately my upload speed has dropped from 20mbps to between 0.5-5mbps in the evening and sometimes in the day.
I have a T200 package, I have a Super Hub 3 which is in Modem mode.
When I check service status in the area it says everything is fine, but when I click on the equipment test, it says there may be an issue affecting people in the area. The issues generally only happen when support lines are closed so it's very frustrating as I can't report it at the time. I'll post info from router now:
Thank you for the response, its much appreciated. I'll call tomorrow and try and arrange.
From what I'm hearing from others though they won't organise engineers whilst there's an issue in the area despite the fact its been 2 weeks and still haven't recognised the issue on the service status for us until we test equipment
Is there a new Fault Reference now or is that one extended and what is the ETA on a fix? I've seen multiple posts of fix dates just published and then being pushed back multiple times and this has been going on for weeks so please can you let me know what is being done to address these issues?