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ronnieburns
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Low upload G75 area

Hi,

 

Having trouble with low upload speeds. 

 

Downloads are over 200 meg but upload is only around 3 or 4.  It's usually around 20 meg. This is causing issues. 

Postcode is G75 8UT.  Service checker says no issues but it's been bad for 2 days now.  

 

I've done a few hard resets, checked cables etc, all the usual stuff. Tried wired and wireless. Using hub 3.  I've noticed a hub restart takes a lot longer these days and I just had an email a few days ago saying virgin have tweaked settings to make things better.  Seems to have made it worse as I had no problems before. 

 

Any advice on a fix VM? 

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lotharmat
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Message 2 of 29
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Re: Low upload G75 area

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. The forum software will remove the MAC addresses for you (you will likely need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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ronnieburns
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Re: Low upload G75 area

ChannelFrequency (Hz)Power (dBmV)SNR (dB)ModulationChannel ID11630000000.538256 qam42139000000038256 qam131470000000.240256 qam241550000000.238256 qam351710000000.540256 qam561790000000.737256 qam671870000000.738256 qam781950000000.940256 qam892030000000.740256 qam9102110000001.240256 qam1011219000000140256 qam1112227000000140256 qam12132350000001.540256 qam1314243000000140256 qam14152510000001.240256 qam15162590000001.240256 qam16172670000001.440256 qam17182750000001.540256 qam18192830000001.440256 qam19202910000001.740256 qam20212990000001.740256 qam21223070000001.740256 qam22233150000001.740256 qam2324323000000240256 qam24

 

 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14619999651512064 qam3
23939998650512064 qam4
35369999651512064 qam2
46030000051512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA002

0

 

 

 

 

 

 

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ronnieburns
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Re: Low upload G75 area

Time Priority Description

16/09/2021 20:01:47Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 20:01:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 19:45:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 19:44:20criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2021 19:41:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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R_Khan
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Message 5 of 29
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Re: Low upload G75 area

Hi, I’m experiencing a very similar issue (different area) poor upload speeds and have tried all the usual stuff. I also got an email from VM saying they are tweaking some settings to make things faster but seems to have had the opposite effect. 

following this post to see if and how it can be resolved. 

thanks

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ronnieburns
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Message 6 of 29
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Re: Low upload G75 area

Service status on VM site now says theres an issue.

 

There's a network issue which maybe affecting your broadband service

What does this mean?

  • This issue is caused by interference on the cabling coming into your home.
  • This will cause intermittent speeds and performance may vary.

 

I've checked connections etc.  Do I need an engineer? 

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lotharmat
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Message 7 of 29
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Re: Low upload G75 area

They won't book a tech visit while there is active work going on to fix a fault! - Basically the fix that is being done will likely fix your issues.. But....

If they come and mess with your levels to improve things, the fix that is being done in the area could put them all out of whack again requiring another visit.

As it stands - VM could save themselves 2 tech visits by waiting for the area fix to be completed!

Makes sense!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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ronnieburns
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Message 8 of 29
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Re: Low upload G75 area

Sure but it doesn't say theres a fix going on. I know it usually does. All it says is

 

There's a network issue which maybe affecting your broadband service

What does this mean?

  • This issue is caused by interference on the cabling coming into your home.
  • This will cause intermittent speeds and performance may vary.

 

It then just says check connections and wait 24 hours. Speed has been bad for days. Possibly longer as I only noticed it a few days back but my fiancee says she noticed it well before that. 

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lotharmat
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Message 9 of 29
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Re: Low upload G75 area

What does the 0800 561 0061 faults number say?



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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ronnieburns
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Message 10 of 29
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Re: Low upload G75 area

It says theres no issues. 

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