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Low speeds

Paying for 200mbps but never actually hitting those speeds. Today for instance I am getting between 10mbps and 50mbps.

Logs:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1427000000-140256 qam37
2267000000-3.738256 qam17
3275000000-3.538256 qam18
4283000000-3.238256 qam19
5291000000-2.938256 qam20
6299000000-2.538256 qam21
7307000000-2.538256 qam22
8315000000-2.438256 qam23
9323000000-1.938256 qam24
10331000000-1.538256 qam25
11339000000-1.438256 qam26
12347000000-138256 qam27
13355000000-138256 qam28
14363000000-138256 qam29
15371000000-1.440256 qam30
16379000000-1.538256 qam31
17387000000-1.438256 qam32
18395000000-1.238256 qam33
19403000000-1.238256 qam34
20411000000-138256 qam35
21419000000-138256 qam36
22435000000-1.540256 qam38
23443000000-1.938256 qam39
24451000000-1.538256 qam40



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.350
2Locked38.990
3Locked38.950
4Locked38.680
5Locked38.960
6Locked38.650
7Locked38.6140
8Locked38.910
9Locked38.950
10Locked38.660
11Locked38.950
12Locked38.960
13Locked38.650
14Locked38.960
15Locked40.950
16Locked38.660
17Locked38.950
18Locked38.980
19Locked38.950
20Locked38.960
21Locked38.950
22Locked40.300
23Locked38.640
24Locked38.900

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370002950512064 qam2
23940000048512064 qam4
34620000048.5512064 qam3
46030000050512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

 

Really upset that there is no phone support - all other companies still have phone support available, why not virgin??

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Alessandro Volta
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Re: Low speeds

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

Disable any VPNs that you have running.

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Alessandro Volta
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Re: Low speeds

What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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