So I've had no issues since my router magically fixed itself last month, however on Friday I started getting low speeds at random intervals during the day and my work laptop kept disconnecting.
I went through the improve speeds process on the site and did a factory reset on my router, this seemed to solve the problem and I averages of 200-220 Mbps all through Saturday but suddenly at around 7pm yesterday the speed tanked again for an hour, then at around midnight it tanked again but this time its not recovered.
is there something wrong with my router or connection? Is there anything else I can do on my end to fix it?
I should say these low speeds an synonymous with all my devices, phone, laptop, PC, Tv's & xbox, and on both wi-fi and ethernet connections
edit: adding speed test results - 10:33 20 Jul 2020
Looking at your stats your upstream power levels are out of specs as well as a high number of post RS errors on some downstream channels, one thing that can cause this is a loose connection inducing noise on the line, so please go around and make sure that all coaxial connections to all VM equipment are finger tight, once done power off hub for 30 secs and then back on. Recheck the speeds and post you downstream / upstream again.
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Welcome back to our Community, very sorry that you've been having some speed issues and then not being able to get online at all last week.
I've managed to locate your account from your forum information in order to take a closer look for you: at the time of writing, we have no known area issues listed for your region and there are currently no errors showing.
It's been around 13 hours since it was last rebooted and all the signal levels are within the parameters we would expect for your package; how are things looking for you since your post? Still having speed issues? We can't see your screenshot you posted last week - what speeds are you getting on average over a wired connection?
I can't see any major issues with your connection to the devices, although at the time of checking there are not many devices in use! There is one device that is currently too far away from the hub so is straining with the connection but that's all we can see.
If you're still having issues, please do pop back and let us know and we can check again.