Low speeds/weak wifi after upgrade

[Stephen_Metcalf]

Since getting my Volt upgrade and new hub 4 my Internet speeds have dropped 20mb download speed, my WiFi keeps disconnecting to my amazon hub in the next room and I can't use virgin connect as it thinks I still have my hub 3.

Who do I contact to fix this?

[legacy1]

Use hub in modem mode get a better WiFi router with 1Gb ports

[Stephen_Metcalf]

Thanks, but I'm hoping to find where I can contact Virgin Media about correcting the mismatches in my account.

Once I have the hub 4 registered and my speed upgrade from Volt actually working I can figure out if it's actually worse or not. I just can't find a way to ask as everything just points me to the test. The website and app are horrendous to navigate due to all the faq's that don't deal with my problem and phoning is time consuming when you are at work.

[Gareth_L]

HI Stephen_Metcalf,

Thanks for your post 
Sorry to hear about the issue with your speeds 
I can look into this for you 
If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L