2 weeks ago
Hi since our broadband was off for 3 days due to cables being cut my speed has gone down from 350 to around 120 max . Wondering is the fix has caused my speed to be lowered .
I’m lucky if my speed goes over 40. Worst wifi I’ve ever had.
Was the cable repaired or joined (post a photo if you can) or a new one pulled from the cabinet?
Oh I have no idea - someone said rail workers cut through the cables . Took 3 days to repair and ever since my speed has as least halved 😞
Welcome to our community page, thank you for posting on here.
I am sorry to see that your internet speed has dropped since the wires were cut through.
I was able to locate your account using your forums details, I can not find any errors on your equipment.
Can you tell me if you have tried doing a pinhole reset? If not please can you do this for me?
Look forward to your response.
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Funny I have tried that this morning as someone else suggested to me and it has worked and my speed is back to normal ! Thanks 🙂
I am glad that worked for you @whu1313.
If you ever need our help again you know where to find us.
I hope you have a lovely day.