on 11-12-2021 20:34
Low speed .....in bytes....58bytes at times
Channel 24 has 852 Post RS Errors
on 11-01-2022 23:41
My Super Hub 3 is a Arris VMDG505 / TG2492LG-VM.
According to some website, this is a bad Router, as the.... 'Intel’s Puma 6 chipset included in several cable modems is defective as it allows high spikes in network latency quite often (slow web page loading, for example). These severe network latency spikes interfere with online gaming, streaming video, or simply surfing the web. Network jitter (variable latency) also causes problems.' - please see website link - https://approvedmodemlist.com/intel-puma-6-modem-list-chipset-defects/
Therefore, IF the Router is inherently defective, is it not wiser and more effective to provide the SuperHub 4 or SuperHub 5 ?
I am tired of having to constantly monitor it and report issues..... I just want it to work as it should and have a peaceful life.
on 12-01-2022 20:45
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 330750000 | 5.1 | 38 | 256 qam | 25 |
2 | 202750000 | 5.9 | 40 | 256 qam | 9 |
3 | 210750000 | 5.6 | 40 | 256 qam | 10 |
4 | 218750000 | 5.5 | 40 | 256 qam | 11 |
5 | 226750000 | 5.3 | 38 | 256 qam | 12 |
6 | 234750000 | 5.3 | 40 | 256 qam | 13 |
7 | 242750000 | 5 | 40 | 256 qam | 14 |
8 | 250750000 | 5 | 40 | 256 qam | 15 |
9 | 258750000 | 5 | 40 | 256 qam | 16 |
10 | 266750000 | 5 | 40 | 256 qam | 17 |
11 | 274750000 | 5 | 40 | 256 qam | 18 |
12 | 282750000 | 5 | 40 | 256 qam | 19 |
13 | 290750000 | 5 | 38 | 256 qam | 20 |
14 | 298750000 | 5 | 38 | 256 qam | 21 |
15 | 306750000 | 4.9 | 38 | 256 qam | 22 |
16 | 314750000 | 5.1 | 38 | 256 qam | 23 |
17 | 322750000 | 5.3 | 38 | 256 qam | 24 |
18 | 338750000 | 5.1 | 38 | 256 qam | 26 |
19 | 346750000 | 5 | 40 | 256 qam | 27 |
20 | 354750000 | 5.1 | 38 | 256 qam | 28 |
21 | 362750000 | 5 | 38 | 256 qam | 29 |
22 | 370750000 | 5 | 38 | 256 qam | 30 |
23 | 378750000 | 5.3 | 38 | 256 qam | 31 |
24 | 386750000 | 5 | 38 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 26230 | 217 |
2 | Locked | 40.9 | 1281766 | 318 |
3 | Locked | 40.3 | 926586 | 225 |
4 | Locked | 40.3 | 733613 | 340 |
5 | Locked | 38.9 | 628372 | 385 |
6 | Locked | 40.3 | 579999 | 389 |
7 | Locked | 40.3 | 483434 | 384 |
8 | Locked | 40.9 | 368955 | 393 |
9 | Locked | 40.3 | 292595 | 366 |
10 | Locked | 40.3 | 240080 | 356 |
11 | Locked | 40.3 | 172053 | 367 |
12 | Locked | 40.3 | 96691 | 329 |
13 | Locked | 40.3 | 62817 | 326 |
14 | Locked | 38.6 | 52099 | 359 |
15 | Locked | 40.3 | 39318 | 344 |
16 | Locked | 38.9 | 23402 | 387 |
17 | Locked | 38.6 | 22838 | 382 |
18 | Locked | 38.9 | 52156 | 378 |
19 | Locked | 40.3 | 70567 | 373 |
20 | Locked | 38.9 | 98290 | 397 |
21 | Locked | 38.9 | 128332 | 323 |
22 | Locked | 38.9 | 211158 | 397 |
23 | Locked | 38.9 | 364431 | 326 |
24 | Locked | 38.9 | 716007 | 699 |
on 12-01-2022 20:45
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 37.5 | 5120 | 64 qam | 2 |
2 | 25800000 | 37.5 | 5120 | 64 qam | 4 |
3 | 32600000 | 37.5 | 5120 | 64 qam | 3 |
4 | 46200000 | 37.5 | 5120 | 64 qam | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 3 | 0 |
2 | ATDMA | 0 | 0 | 2 | 0 |
3 | ATDMA | 0 | 0 | 3 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
on 12-01-2022 20:46
Time Priority Description
12/01/2022 19:21:25 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/01/2022 06:58:23 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/01/2022 23:22:35 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/01/2022 19:00:50 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/01/2022 08:02:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/01/2022 04:48:41 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/01/2022 04:48:41 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/01/2022 02:28:38 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/01/2022 02:28:38 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/01/2022 02:28:38 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/01/2022 20:35:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/01/2022 16:48:42 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/01/2022 16:48:42 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/01/2022 18:50:17 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/01/2022 00:05:40 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/01/2022 00:05:40 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 20:33:29 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 17:25:44 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 15:08:30 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/01/2022 08:27:31 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 12-01-2022 20:48
THE WIFI/BROADBAND IS VERY BAD ..... AND I AM FED UP OF IT ......
on 14-01-2022 13:29
Channel 24 is showing 1833 Post RS Errors
on 16-01-2022 13:56
Hello javedsaleem
I have just checked a few things from here
And I can see we have a Service Technician booked to come out
Can you please let us know how the visit goes
Gareth_L
on 16-01-2022 14:04
Hi
I rescheduled the appt to tomorrow as it's getting worse.
Can you do your best, to ensure that the Engineer has tools and knowledge to be able to resolve this problem, once and for all.
Previous guys have been good....Michal in particular.
Just some thoughts on what it may be:-
1) someone may have altered our connection in the Road Box
2) our the wiring is old....from days if ntl, however I doubt this is the issue
3) perhaps change to Hub 4 or 5
4) or maybe, it's an issue we just use have to live with.....but that should not be the case
on 18-01-2022 14:48
No problem @javedsaleem,
It is unlikely that we would swap it for a Hub 5 as they are currently sent to a select few customers only.
Let us know how the service is once your appointment has been completed and if you need any further assistance.
Thanks and take care,