Virgin Media Community

[javedsaleem]

Services is borderline acceptable....see starts below

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	5.4	38	256 qam	25
2	202750000	6.4	40	256 qam	9
3	210750000	6.1	40	256 qam	10
4	218750000	6	40	256 qam	11
5	226750000	5.9	38	256 qam	12
6	234750000	5.6	38	256 qam	13
7	242750000	5.4	40	256 qam	14
8	250750000	5.5	40	256 qam	15
9	258750000	5.5	40	256 qam	16
10	266750000	5.5	38	256 qam	17
11	274750000	5.4	40	256 qam	18
12	282750000	5.4	38	256 qam	19
13	290750000	5.4	38	256 qam	20
14	298750000	5.4	38	256 qam	21
15	306750000	5.3	38	256 qam	22
16	314750000	5.5	38	256 qam	23
17	322750000	5.5	38	256 qam	24
18	338750000	5.5	38	256 qam	26
19	346750000	5.4	38	256 qam	27
20	354750000	5.5	38	256 qam	28
21	362750000	5.4	38	256 qam	29
22	370750000	5.4	38	256 qam	30
23	378750000	5.5	38	256 qam	31
24	386750000	5.5	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	84	0
2	Locked	40.3	70	0
3	Locked	40.3	116	0
4	Locked	40.3	111	0
5	Locked	38.9	89	0
6	Locked	38.9	100	0
7	Locked	40.3	92	0
8	Locked	40.3	91	0
9	Locked	40.3	73	0
10	Locked	38.9	87	0
11	Locked	40.3	96	0
12	Locked	38.9	135	0
13	Locked	38.9	103	0
14	Locked	38.9	89	0
15	Locked	38.6	82	0
16	Locked	38.6	79	0
17	Locked	38.9	65	0
18	Locked	38.9	66	0
19	Locked	38.6	78	0
20	Locked	38.6	64	0
21	Locked	38.9	62	0
22	Locked	38.9	112	0
23	Locked	38.9	81	0
24	Locked	38.9	191	80

[javedsaleem]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	37.5	5120	64 qam	2
2	25800000	37.5	5120	64 qam	4
3	32600000	37.5	5120	64 qam	3
4	46200000	37.5	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

[javedsaleem]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	37.5	5120	64 qam	2
2	25800000	37.5	5120	64 qam	4
3	32600000	37.5	5120	64 qam	3
4	46200000	37.5	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0

[javedsaleem]

Network Log

Time Priority Description

07/01/2022 20:35:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2022 16:48:42	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2022 16:48:42	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2022 18:50:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2022 00:05:40	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2022 00:05:40	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2022 20:33:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2022 17:25:44	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2022 15:08:30	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2022 08:27:31	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/2022 17:24:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/12/2021 14:51:19	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2021 20:31:46	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2021 20:31:45	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2021 19:00:9	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/12/2021 22:27:2	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2021 08:31:45	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2021 08:31:45	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 09:29:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 07:49:50	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[javedsaleem]

There is still a problem somewhere, but it is not as bad as it was previously...... The service is much better

I am trying to identify the one bug in the system......so just keep monitoring.

[Zak_M]

Good morning @javedsaleem, 

Thank you for coming back to us, how are things looking since your last post? 

Kind regards,

Zak_M

[javedsaleem]

Hi Zak

Strange things have happened today.....please check to see if anything has happened on the VM Cabinet in the Street......please see stats below

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	5.5	40	256 qam	25
2	202750000	6.3	40	256 qam	9
3	210750000	6	40	256 qam	10
4	218750000	6	40	256 qam	11
5	226750000	5.6	40	256 qam	12
6	234750000	5.6	40	256 qam	13
7	242750000	5.4	40	256 qam	14
8	250750000	5.5	40	256 qam	15
9	258750000	5.5	40	256 qam	16
10	266750000	5.5	40	256 qam	17
11	274750000	5.3	40	256 qam	18
12	282750000	5.4	40	256 qam	19
13	290750000	5.4	40	256 qam	20
14	298750000	5.4	38	256 qam	21
15	306750000	5.3	40	256 qam	22
16	314750000	5.5	40	256 qam	23
17	322750000	5.5	38	256 qam	24
18	338750000	5.5	40	256 qam	26
19	346750000	5.4	40	256 qam	27
20	354750000	5.5	40	256 qam	28
21	362750000	5.4	38	256 qam	29
22	370750000	5.4	38	256 qam	30
23	378750000	5.5	38	256 qam	31
24	386750000	5.4	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	26181	217
2	Locked	40.3	1281742	318
3	Locked	40.9	926521	225
4	Locked	40.3	733555	340
5	Locked	40.3	628330	385
6	Locked	40.3	579979	389
7	Locked	40.3	483409	384
8	Locked	40.3	368926	393
9	Locked	40.3	292566	366
10	Locked	40.3	240051	356
11	Locked	40.9	172018	367
12	Locked	40.3	96655	329
13	Locked	40.3	62798	326
14	Locked	38.9	52043	359
15	Locked	40.3	39272	344
16	Locked	40.3	23355	387
17	Locked	38.9	22792	382
18	Locked	40.3	52123	378
19	Locked	40.3	70524	373
20	Locked	40.3	98248	397
21	Locked	38.9	128301	323
22	Locked	38.9	211086	397
23	Locked	38.9	364367	326
24	Locked	38.9	715839	466

[javedsaleem]

Network Log

Time Priority Description

11/01/2022 08:02:34	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 04:48:41	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 04:48:41	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 02:28:38	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 02:28:38	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/01/2022 02:28:38	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2022 20:35:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2022 16:48:42	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2022 16:48:42	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[javedsaleem]

There are hundreds of Post RS errors on every channel suddenly....

[javedsaleem]

And they have increased by more than 50% since my last in post.