Virgin Media Community

[javedsaleem]

Finally......the Ping status, shows 33% packet loss......any suggestions

PING www.google.co.uk (142.250.200.35): 64 data bytes
72 bytes from 142.250.200.35: seq=0 ttl=57 time=10.000 ms
72 bytes from 142.250.200.35: seq=1 ttl=57 time=10.000 ms
--- www.google.co.uk ping statistics ---
3 packets transmitted, 2 packets received, 33% packet loss
round-trip min/avg/max = 10.000/10.000/10.000 ms

PING www.virginmedia.com (213.105.9.24): 64 data bytes
72 bytes from 213.105.9.24: seq=0 ttl=245 time=20.000 ms
72 bytes from 213.105.9.24: seq=1 ttl=245 time=10.000 ms
--- www.virginmedia.com ping statistics ---
3 packets transmitted, 2 packets received, 33% packet loss
round-trip min/avg/max = 10.000/15.000/20.000 ms

PING www.speedtest.net (151.101.18.219): 64 data bytes
72 bytes from 151.101.18.219: seq=0 ttl=59 time=10.000 ms
72 bytes from 151.101.18.219: seq=1 ttl=59 time=10.000 ms
--- www.speedtest.net ping statistics ---
3 packets transmitted, 2 packets received, 33% packet loss
round-trip min/avg/max = 10.000/10.000/10.000 ms

PING www.bbc.co.uk (212.58.233.254): 64 data bytes
72 bytes from 212.58.233.254: seq=0 ttl=51 time=10.000 ms
72 bytes from 212.58.233.254: seq=1 ttl=51 time=10.000 ms
--- www.bbc.co.uk ping statistics ---
3 packets transmitted, 2 packets received, 33% packet loss
round-trip min/avg/max = 10.000/10.000/10.000 ms

[javedsaleem]

Trace route test

Trace Statistics : traceroute to www.google.co.uk (142.250.200.35), 30 hops max, 38 byte packets
1 10.53.38.157 (10.53.38.157) 40.000 ms 10.000 ms 10.000 ms
2 pete-core-2b-xe-132-0.network.virginmedia.net (80.3.130.233) 10.000 ms 10.000 ms 10.000 ms
3 * * *
4 tcl3-ic-2-ae4-0.network.virginmedia.net (62.253.175.130) 10.000 ms 10.000 ms 10.000 ms
5 74.125.118.144 (74.125.118.144) 20.000 ms 74.125.49.52 (74.125.49.52) 20.000 ms 74.125.118.144 (74.125.118.144) 30.000 ms
6 * * *
7 209.85.241.92 (209.85.241.92) 10.000 ms 108.170.246.161 (108.170.246.161) 10.000 ms 10.000 ms
8 142.251.52.143 (142.251.52.143) 10.000 ms 108.170.246.175 (108.170.246.175) 20.000 ms 142.251.52.143 (142.251.52.143) 20.000 ms
9 216.239.58.3 (216.239.58.3) 0.000 ms 216.239.57.227 (216.239.57.227) 10.000 ms lhr48s30-in-f3.1e100.net (142.250.200.35) 20.000 ms
Trace complete.

If anyone can help, I would be grateful.......

[javedsaleem]

Link to Broadband Quality Monitor

https://www.thinkbroadband.com/broadband/monitoring/quality/share/30414722c0de4402ca763a96c91bcab5ff...

[Zak_M]

Good afternoon @javdseleem, 

thank you for reaching out to us once again, I have taken a look over your services & I can't see any issues, everything is within the expected specs. 

Can I ask, what are the speeds you are getting via a wired connection? 

Kind reards,

Zak_M

[Jonny-M]

What are you pinging from that is reporting 10ms down to the microsecond, but seemingly only at a resolution of 10ms? It looks really weird.

[javedsaleem]

350mb download

35mb upload so that's fine

Issue can be with wireless devices

[javedsaleem]

Pinging from CHROMEBOOK.....wifi

[Paulina_Z]

Hi @javedsaleem,

Thank you for coming back to us. I'm sorry to hear that your issues are ongoing. I have taken another look at your account and I cannot see any issues with your connection at the moment.

Were the listed speeds what you're receiving on a wired connection? 

Please let us know so we can investigate further if needed.

Thank you.

[javedsaleem]

The wired connection is fine.....WiFi is slow

Have reset and monitoring

[Akua_A]

Thank you for the update @javedsaleem.

How has service been since the last posting? Do you need any further help? 

Thanks,