on 11-12-2021 20:34
Low speed .....in bytes....58bytes at times
Channel 24 has 852 Post RS Errors
on 11-12-2021 20:35
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 330750000 | 3 | 38 | 256 qam | 25 |
2 | 202750000 | 4 | 40 | 256 qam | 9 |
3 | 210750000 | 3.7 | 40 | 256 qam | 10 |
4 | 218750000 | 3.7 | 40 | 256 qam | 11 |
5 | 226750000 | 3.5 | 38 | 256 qam | 12 |
6 | 234750000 | 3.2 | 38 | 256 qam | 13 |
7 | 242750000 | 3 | 38 | 256 qam | 14 |
8 | 250750000 | 3.2 | 40 | 256 qam | 15 |
9 | 258750000 | 3 | 40 | 256 qam | 16 |
10 | 266750000 | 3 | 40 | 256 qam | 17 |
11 | 274750000 | 3 | 38 | 256 qam | 18 |
12 | 282750000 | 3 | 40 | 256 qam | 19 |
13 | 290750000 | 3 | 38 | 256 qam | 20 |
14 | 298750000 | 3 | 38 | 256 qam | 21 |
15 | 306750000 | 2.9 | 40 | 256 qam | 22 |
16 | 314750000 | 3.2 | 38 | 256 qam | 23 |
17 | 322750000 | 3.2 | 38 | 256 qam | 24 |
18 | 338750000 | 3.2 | 38 | 256 qam | 26 |
19 | 346750000 | 3 | 38 | 256 qam | 27 |
20 | 354750000 | 3.2 | 38 | 256 qam | 28 |
21 | 362750000 | 3 | 38 | 256 qam | 29 |
22 | 370750000 | 3 | 38 | 256 qam | 30 |
23 | 378750000 | 3.2 | 38 | 256 qam | 31 |
24 | 386750000 | 3 | 38 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 53 | 0 |
2 | Locked | 40.9 | 39 | 0 |
3 | Locked | 40.3 | 92 | 0 |
4 | Locked | 40.3 | 88 | 0 |
5 | Locked | 38.9 | 72 | 0 |
6 | Locked | 38.9 | 39 | 0 |
7 | Locked | 40.3 | 54 | 0 |
8 | Locked | 40.3 | 51 | 0 |
9 | Locked | 40.3 | 52 | 0 |
10 | Locked | 40.3 | 58 | 0 |
11 | Locked | 38.9 | 63 | 0 |
12 | Locked | 40.3 | 75 | 0 |
13 | Locked | 38.6 | 68 | 0 |
14 | Locked | 38.6 | 79 | 0 |
15 | Locked | 40.3 | 108 | 0 |
16 | Locked | 38.6 | 118 | 0 |
17 | Locked | 38.6 | 60 | 0 |
18 | Locked | 38.6 | 52 | 0 |
19 | Locked | 38.9 | 107 | 0 |
20 | Locked | 38.9 | 58 | 0 |
21 | Locked | 38.9 | 59 | 0 |
22 | Locked | 38.9 | 108 | 0 |
23 | Locked | 38.9 | 103 | 0 |
24 | Locked | 38.9 | 157 | 852 |
on 11-12-2021 20:36
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 40.5 | 5120 | 64 qam | 2 |
2 | 25799971 | 39 | 5120 | 64 qam | 4 |
3 | 32600000 | 40.5 | 5120 | 64 qam | 3 |
4 | 46200000 | 40.5 | 5120 | 64 qam | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 2 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
on 11-12-2021 20:37
Network Log
Time Priority Description
11/12/2021 19:51:2 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/12/2021 12:55:29 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/12/2021 00:46:53 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/12/2021 00:46:53 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2021 19:38:47 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/12/2021 22:05:30 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/12/2021 15:58:38 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/12/2021 08:59:3 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2021 19:15:9 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2021 19:15:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2021 18:48:28 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2021 10:18:1 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/12/2021 05:55:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 19:12:5 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 09:52:16 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 09:52:16 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/12/2021 03:02:28 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 19:22:10 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 17:46:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/11/2021 16:18:24 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
on 11-12-2021 20:38
Speed can drop to very very low levels
on 12-12-2021 08:31
Hi javedsaleem, thanks for posting.
Sorry to hear about the problems you've had with slow speeds. I'd like to take a closer look into this to see what might be causing it - please get back to me via PM (the purple envelope icon) so we can investigate.
Tom
on 12-12-2021 09:22
Thanks for your reply @javedsaleem - I've arranged an engineer visit so this can be looked into further. You will find confirmation of the appointment via your online account (virg.in/myVM) and can reschedule from there as well if needed.
Please let us know how you get on, or if there's anything else we can help with.
Tom
on 29-12-2021 23:19
UPDATE
Things have improved, however latency is high. The Router is new and the Power from the VM Roadside box is high. The only outstanding thing is probably the cable from the VM Roadside box, to the Hub. It was installed in the days of ntl !!.... or it could just be internet traffic.
The Speed Test on a Chromebook, wireless connection is 261mb download, as below.
The Network stats are below:-
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 330750000 | 5.8 | 38 | 256 qam | 25 |
2 | 202750000 | 6.6 | 40 | 256 qam | 9 |
3 | 210750000 | 6.5 | 40 | 256 qam | 10 |
4 | 218750000 | 6.4 | 40 | 256 qam | 11 |
5 | 226750000 | 6.1 | 38 | 256 qam | 12 |
6 | 234750000 | 6 | 40 | 256 qam | 13 |
7 | 242750000 | 5.8 | 40 | 256 qam | 14 |
8 | 250750000 | 5.9 | 40 | 256 qam | 15 |
9 | 258750000 | 5.9 | 40 | 256 qam | 16 |
10 | 266750000 | 5.9 | 38 | 256 qam | 17 |
11 | 274750000 | 5.8 | 40 | 256 qam | 18 |
12 | 282750000 | 5.6 | 40 | 256 qam | 19 |
13 | 290750000 | 5.8 | 38 | 256 qam | 20 |
14 | 298750000 | 5.8 | 38 | 256 qam | 21 |
15 | 306750000 | 5.5 | 38 | 256 qam | 22 |
16 | 314750000 | 6 | 38 | 256 qam | 23 |
17 | 322750000 | 5.9 | 38 | 256 qam | 24 |
18 | 338750000 | 5.9 | 38 | 256 qam | 26 |
19 | 346750000 | 5.8 | 38 | 256 qam | 27 |
20 | 354750000 | 5.9 | 38 | 256 qam | 28 |
21 | 362750000 | 5.8 | 38 | 256 qam | 29 |
22 | 370750000 | 5.8 | 38 | 256 qam | 30 |
23 | 378750000 | 5.9 | 38 | 256 qam | 31 |
24 | 386750000 | 5.8 | 38 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 55 | 0 |
2 | Locked | 40.9 | 47 | 0 |
3 | Locked | 40.3 | 66 | 0 |
4 | Locked | 40.3 | 74 | 0 |
5 | Locked | 38.9 | 68 | 0 |
6 | Locked | 40.3 | 56 | 0 |
7 | Locked | 40.3 | 49 | 0 |
8 | Locked | 40.9 | 56 | 0 |
9 | Locked | 40.3 | 33 | 0 |
10 | Locked | 38.9 | 29 | 0 |
11 | Locked | 40.3 | 84 | 0 |
12 | Locked | 40.3 | 71 | 0 |
13 | Locked | 38.9 | 49 | 0 |
14 | Locked | 38.6 | 52 | 0 |
15 | Locked | 38.9 | 64 | 0 |
16 | Locked | 38.9 | 43 | 0 |
17 | Locked | 38.9 | 56 | 0 |
18 | Locked | 38.9 | 49 | 0 |
19 | Locked | 38.9 | 65 | 0 |
20 | Locked | 38.9 | 49 | 0 |
21 | Locked | 38.9 | 47 | 0 |
22 | Locked | 38.9 | 91 | 0 |
23 | Locked | 38.6 | 79 | 0 |
24 | Locked | 38.9 | 115 | 0 |
on 29-12-2021 23:20
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 39400000 | 37.5 | 5120 | 64 qam | 2 |
2 | 25800000 | 36 | 5120 | 64 qam | 4 |
3 | 32600000 | 37.5 | 5120 | 64 qam | 3 |
4 | 46200000 | 37.5 | 5120 | 64 qam | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 2 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
on 29-12-2021 23:21
The Engineer last came on 14 Dec 2021
Time Priority Description
29/12/2021 22:27:2 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/12/2021 08:31:45 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/12/2021 08:31:45 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/12/2021 09:29:4 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/12/2021 07:49:50 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/12/2021 07:49:50 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/12/2021 05:33:27 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 19:13:52 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 19:13:40 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/12/2021 19:02:26 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2021 17:45:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/12/2021 20:13:39 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/12/2021 20:13:39 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/12/2021 13:16:51 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/12/2021 07:58:2 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/12/2021 22:56:21 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/12/2021 22:56:21 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/12/2021 17:11:42 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/12/2021 16:51:22 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/12/2021 16:51:17 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |