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javedsaleem
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Low speed......in bytes !!!

Low speed .....in bytes....58bytes at times

Channel 24 has 852 Post RS Errors

 

 

 

 

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javedsaleem
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Re: Low speed......in bytes !!!

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1330750000338256 qam25
2202750000440256 qam9
32107500003.740256 qam10
42187500003.740256 qam11
52267500003.538256 qam12
62347500003.238256 qam13
7242750000338256 qam14
82507500003.240256 qam15
9258750000340256 qam16
10266750000340256 qam17
11274750000338256 qam18
12282750000340256 qam19
13290750000338256 qam20
14298750000338256 qam21
153067500002.940256 qam22
163147500003.238256 qam23
173227500003.238256 qam24
183387500003.238256 qam26
19346750000338256 qam27
203547500003.238256 qam28
21362750000338256 qam29
22370750000338256 qam30
233787500003.238256 qam31
24386750000338256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9530
2Locked40.9390
3Locked40.3920
4Locked40.3880
5Locked38.9720
6Locked38.9390
7Locked40.3540
8Locked40.3510
9Locked40.3520
10Locked40.3580
11Locked38.9630
12Locked40.3750
13Locked38.6680
14Locked38.6790
15Locked40.31080
16Locked38.61180
17Locked38.6600
18Locked38.6520
19Locked38.91070
20Locked38.9580
21Locked38.9590
22Locked38.91080
23Locked38.91030
24Locked38.9157852
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javedsaleem
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Re: Low speed......in bytes !!!

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000040.5512064 qam2
22579997139512064 qam4
33260000040.5512064 qam3
44620000040.5512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0020
4ATDMA0020
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javedsaleem
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Re: Low speed......in bytes !!!

Network Log

Time Priority Description

11/12/2021 19:51:2 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/12/2021 12:55:29 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/12/2021 00:46:53 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/12/2021 00:46:53 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/12/2021 19:38:47 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/12/2021 22:05:30 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

07/12/2021 15:58:38 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/12/2021 08:59:3 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

04/12/2021 19:15:9 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

04/12/2021 19:15:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

04/12/2021 18:48:28 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

04/12/2021 10:18:1 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

04/12/2021 05:55:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/12/2021 19:12:5 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/12/2021 09:52:16 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/12/2021 09:52:16 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/12/2021 03:02:28 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/11/2021 19:22:10 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/11/2021 17:46:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

29/11/2021 16:18:24 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 

 

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javedsaleem
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Re: Low speed......in bytes !!!

Speed can drop to very very low levels

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Tom_F
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Re: Low speed......in bytes !!!

Hi javedsaleem, thanks for posting.

 

Sorry to hear about the problems you've had with slow speeds. I'd like to take a closer look into this to see what might be causing it - please get back to me via PM (the purple envelope icon) so we can investigate.

 

Tom

Tom_F
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Re: Low speed......in bytes !!!

Thanks for your reply @javedsaleem - I've arranged an engineer visit so this can be looked into further. You will find confirmation of the appointment via your online account (virg.in/myVM) and can reschedule from there as well if needed.

 

Please let us know how you get on, or if there's anything else we can help with.

 

Tom 

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javedsaleem
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Re: Low speed......in bytes !!!

UPDATE

Things have improved, however latency is high. The Router is new and the Power from the VM Roadside box is high. The only outstanding thing is probably the cable from the VM Roadside box, to the Hub. It was installed in the days of ntl !!.... or it could just be internet traffic.

The Speed Test on a Chromebook, wireless connection is 261mb download, as below.

screenshot.jpg

The Network stats are below:-

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13307500005.838256 qam25
22027500006.640256 qam9
32107500006.540256 qam10
42187500006.440256 qam11
52267500006.138256 qam12
6234750000640256 qam13
72427500005.840256 qam14
82507500005.940256 qam15
92587500005.940256 qam16
102667500005.938256 qam17
112747500005.840256 qam18
122827500005.640256 qam19
132907500005.838256 qam20
142987500005.838256 qam21
153067500005.538256 qam22
16314750000638256 qam23
173227500005.938256 qam24
183387500005.938256 qam26
193467500005.838256 qam27
203547500005.938256 qam28
213627500005.838256 qam29
223707500005.838256 qam30
233787500005.938256 qam31
243867500005.838256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6550
2Locked40.9470
3Locked40.3660
4Locked40.3740
5Locked38.9680
6Locked40.3560
7Locked40.3490
8Locked40.9560
9Locked40.3330
10Locked38.9290
11Locked40.3840
12Locked40.3710
13Locked38.9490
14Locked38.6520
15Locked38.9640
16Locked38.9430
17Locked38.9560
18Locked38.9490
19Locked38.9650
20Locked38.9490
21Locked38.9470
22Locked38.9910
23Locked38.6790
24Locked38.91150
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javedsaleem
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Message 9 of 39
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Re: Low speed......in bytes !!!

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000037.5512064 qam2
22580000036512064 qam4
33260000037.5512064 qam3
44620000037.5512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0020
3ATDMA0000
4ATDMA0020
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javedsaleem
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Re: Low speed......in bytes !!!

The Engineer last came on 14 Dec 2021

 

Network Log

Time Priority Description

29/12/2021 22:27:2noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2021 08:31:45noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2021 08:31:45ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 09:29:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 07:49:50noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 07:49:50ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/12/2021 05:33:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 19:13:52noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 19:13:40Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/12/2021 19:02:26noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2021 17:45:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/12/2021 20:13:39noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/12/2021 20:13:39ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/12/2021 13:16:51noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2021 07:58:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2021 22:56:21noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2021 22:56:21ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 17:11:42noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 16:51:22Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 16:51:17criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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