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MaoVi
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Low fibre optic broadband speed

Good morning everyone,

I will be grateful if anyone have a look on my logs. Over 2 weeks from beginning of fresh installation I trying to sort out speed's in my new M200 fibre optic broadband unfortunately without any improvement. In various devices and connections speed's are lower than expect (between 30-70 Mbps)

Thank you

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MaoVi
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Message 2 of 13
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Re: Low fibre optic broadband speed

20201220_073718.jpg

20201220_073739.jpg

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MaoVi
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Message 3 of 13
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Re: Low fibre optic broadband speed

log.jpg

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Andrew-G
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Message 4 of 13
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Re: Low fibre optic broadband speed

You'll need to re-post that lot as text.  

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MaoVi
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Re: Low fibre optic broadband speed

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12190000009.840256 qam11
213900000012.540256 qam1
314700000012.440256 qam2
41550000001240256 qam3
516300000011.540256 qam4
617100000011.540256 qam5
717900000011.140256 qam6
818700000011.340256 qam7
919500000010.940256 qam8
1020300000010.340256 qam9
112110000001040256 qam10
122270000009.840256 qam12
132350000009.540256 qam13
142430000009.540256 qam14
152510000009.340256 qam15
162590000009.340256 qam16
172670000009.340256 qam17
182750000009.340256 qam18
192830000009.140256 qam19
202910000009.140256 qam20
21299000000940256 qam21
223070000008.940256 qam22
233150000008.640256 qam23
243230000008.540256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3500
2Locked40.32434
3Locked40.9890
4Locked40.3760
5Locked40.9640
6Locked40.9750
7Locked40.3640
8Locked40.3570
9Locked40.3610
10Locked40.3460
11Locked40.9650
12Locked40.3550
13Locked40.3420
14Locked40.3490
15Locked40.3420
16Locked40.9540
17Locked40.3470
18Locked40.9420
19Locked40.9550
20Locked40.3520
21Locked40.9390
22Locked40.3450
23Locked40.3400
24Locked40.3380
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Re: Low fibre optic broadband speed

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000036.5512064 qam1
23939998636.5512064 qam4
34619998836.5512064 qam3
45369999636.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0050
2ATDMA0050
3ATDMA0020
4ATDMA0020
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MaoVi
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Re: Low fibre optic broadband speed

Network Log

Time Priority Description

20/12/2020 08:22:14noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2020 08:03:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2020 07:21:21noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/12/2020 07:21:6Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/12/2020 00:18:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 20:59:16noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/12/2020 20:59:16ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 09:11:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 05:18:5noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 05:18:5ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/12/2020 11:24:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/12/2020 10:52:16noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2020 15:06:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2020 23:40:26noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2020 23:40:26ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2020 21:11:59noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/12/2020 04:09:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/12/2020 10:54:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/12/2020 18:49:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/12/2020 11:40:27noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Andrew-G
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Message 8 of 13
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Re: Low fibre optic broadband speed

Downstream power levels are too high on channels 2-10, looks like uncorrected (post-RS) errors are building on channel 2, and there's too many timeouts on your upstream.

I'll flag that for staff to advise on next steps.

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MaoVi
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Message 9 of 13
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Re: Low fibre optic broadband speed

Thank you for your quick response and help 🙂

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Steven_L
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Message 10 of 13
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Re: Low fibre optic broadband speed

Hey and welcome to the community @MaoVi.

 

I have been able to locate your account and can see that you have issues with your downstream power levels as @Andrew-G stated earlier. 

 

I have arranged for the appointment and you can find all the information that you need about your appointment on your online account and clicking My Account and Order tracking.

 

 

Regards

Steven_L