Menu
Reply
Highlighted
  • 16
  • 0
  • 0
Joining in
242 Views
Message 1 of 9
Flag for a moderator

Low download/upload speeds - area 31

M100 package.

Currently getting 47 down and 0.9 up through direct ethernet connection. Note that my neighbour is also having the same issue.

Downstream

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14750000004.540256 qam9
24110000004.538256 qam1
34190000004.540256 qam2
44270000004.540256 qam3
54350000004.140256 qam4
6443000000440256 qam5
74510000003.740256 qam6
8459000000440256 qam7
94670000004.138256 qam8
104830000004.840256 qam10
114910000004.640256 qam11
124990000004.540256 qam12
135070000004.440256 qam13
145150000004.640256 qam14
155230000004.838256 qam15
165310000004.940256 qam16
175390000004.840256 qam17
185470000004.540256 qam18
195550000004.440256 qam19
205630000004.540256 qam20
215710000004.540256 qam21
225790000004.540256 qam22
235870000004.540256 qam23
245950000004.440256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.380
2Locked38.960
3Locked40.360
4Locked40.9120
5Locked40.390
6Locked40.370
7Locked40.390
8Locked40.360
9Locked38.9110
10Locked40.950
11Locked40.390
12Locked40.370
13Locked40.390
14Locked40.370
15Locked38.9150
16Locked40.360
17Locked40.350
18Locked40.380
19Locked40.380
20Locked40.350
21Locked40.370
22Locked40.380
23Locked40.3160
24Locked40.990

 

Upstream

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1603000004.55512064 qam1
2394000004.5512064 qam4
3537000004.5512064 qam2
4462000204.475512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Tags (1)
0 Kudos
Reply
Highlighted
  • 16
  • 0
  • 0
Joining in
241 Views
Message 2 of 9
Flag for a moderator

Re: Low download/upload speeds - area 31

Network Log

Network Log

Time Priority Description

06/11/2020 10:30:30noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 10:29:29Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 15:08:26ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 09:48:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/11/2020 07:15:56ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2020 19:23:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2020 15:30:55ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 22:06:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 13:43:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 03:44:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 19:48:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 06:36:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 01:36:19ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 23:08:17ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 21:43:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 15:44:23ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 14:39:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 05:52:30ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2020 11:44:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2020 05:32:4ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
Highlighted
  • 11.36K
  • 888
  • 1.45K
Alessandro Volta
231 Views
Message 3 of 9
Flag for a moderator

Re: Low download/upload speeds - area 31

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

Disable any VPNs that you have running.

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

0 Kudos
Reply
Highlighted
  • 16
  • 0
  • 0
Joining in
224 Views
Message 4 of 9
Flag for a moderator

Re: Low download/upload speeds - area 31

0 Kudos
Reply
Highlighted
  • 16
  • 0
  • 0
Joining in
153 Views
Message 5 of 9
Flag for a moderator

Re: Low download/upload speeds - area 31

There is a lot of red/dropped packets...is that normal? doesn't look grand.

0 Kudos
Reply
Highlighted
  • 3.93K
  • 234
  • 454
Forum Team
Forum Team
65 Views
Message 6 of 9
Flag for a moderator

Re: Low download/upload speeds - area 31

Hi there @scurrminator

 

Thanks for popping back - it looks like your BQM may not be set up correctly or is no longer valid as it's just a blanket of red. 

 

I have attempted to locate your account from your forum information but it's showing a variety of possible options so I'll pop you a quick Private Message so we can confirm the correct account and take a closer look at your issues.

 

Please look out for the purple envelop in the top right of the page and pop ma reply when you can. 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Highlighted
  • 3.93K
  • 234
  • 454
Forum Team
Forum Team
58 Views
Message 7 of 9
Flag for a moderator

Re: Low download/upload speeds - area 31

Thanks so much for popping back with your account information via Private Message. I have located your account and can see that it's been over a week since your Hub was last rebooted; first things first, please do try a reboot when you're ready. 

 

Currently we have no known area issues for your region and no errors showing at all. All your signal levels are showing to be within the correct parameters for your package and equipment. 

 

When checking your connections and devices, we can see that you have quite a lot of devices connected for the package that you're subscribed to and some of these devices are a bit too far away from the hub. Both these issues will be causing slower speeds than usual. 

 

In order to get the best from your package, we would advise that you remove some devices that may not be in use in order to free up bandwidth for the other devices and help improve your speed. If you are using all devices at once, you may benefit from a higher broadband package to best cope with the amount of devices. 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Highlighted
  • 16
  • 0
  • 0
Joining in
39 Views
Message 8 of 9
Flag for a moderator

Re: Low download/upload speeds - area 31

Hi

The issue was with a device connected directly to the hub. Resets were done at the time. I will note that last week there was an issue in this area following the report I sent and since this was addressed the issue seems to have gone...will keep an eye on it.

Nick

0 Kudos
Reply
Highlighted
  • 3.93K
  • 234
  • 454
Forum Team
Forum Team
37 Views
Message 9 of 9
Flag for a moderator

Re: Low download/upload speeds - area 31

Thanks so much for the update Nick (@scurrminator)

 

Glad that things have been looking better - you know where we are if more checks need doing. 

 

Stay safe 

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply