Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.
Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with …
Disable any VPNs that you have running.
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a 'Live Link' to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Thanks for popping back - it looks like your BQM may not be set up correctly or is no longer valid as it's just a blanket of red.
I have attempted to locate your account from your forum information but it's showing a variety of possible options so I'll pop you a quick Private Message so we can confirm the correct account and take a closer look at your issues.
Please look out for the purple envelop in the top right of the page and pop ma reply when you can.
Thanks so much for popping back with your account information via Private Message. I have located your account and can see that it's been over a week since your Hub was last rebooted; first things first, please do try a reboot when you're ready.
Currently we have no known area issues for your region and no errors showing at all. All your signal levels are showing to be within the correct parameters for your package and equipment.
When checking your connections and devices, we can see that you have quite a lot of devices connected for the package that you're subscribed to and some of these devices are a bit too far away from the hub. Both these issues will be causing slower speeds than usual.
In order to get the best from your package, we would advise that you remove some devices that may not be in use in order to free up bandwidth for the other devices and help improve your speed. If you are using all devices at once, you may benefit from a higher broadband package to best cope with the amount of devices.
The issue was with a device connected directly to the hub. Resets were done at the time. I will note that last week there was an issue in this area following the report I sent and since this was addressed the issue seems to have gone...will keep an eye on it.