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Andy75
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Message 1 of 11
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Low broadband speed

I live in BH12 in Poole and since Friday night I’m only getting speeds of no more than 10mbs I’m on fibre 200 I’ve checked and restarted all my kit and it’s working fine anyone in the same are having issues as well. Not sure what else to do 

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jpeg1
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Message 2 of 11
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Re: Low broadband speed

Have you checked on MyVirginMedia to see if there is an area problem?

Are you measuring the speed with a wired connection to the Hub, or over WiFi?

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Andy75
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Message 3 of 11
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Re: Low broadband speed

No apparent problems in my area I’m measuring Speedtest over WiFi Xbox is wired connection but can’t play online as speed so low

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jpeg1
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Message 4 of 11
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Re: Low broadband speed

You need to check what service you are getting from VM, and for that you must do a speed test with an ethernet connection to the hub.

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Andy75
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Message 5 of 11
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Re: Low broadband speed

Ok will try that in a while and let you know 

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Andy75
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Message 6 of 11
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Re: Low broadband speed

Wired connection 

ping = 47

download=18.30

upload=1.22

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jbrennand
Hero
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Message 7 of 11
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Re: Low broadband speed

Check all your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc and that the internal wiring is ok with no kinking or chaffing (rabbit chews!). Also check that all looks good with the outside cabling and wall box.
Then run a speedtest this way.
Make sure your device has a gigabit network card and has the up to date drivers. Use a new Cat5e/6a ethernet cable to connect it to the Hub - which you have put into modem mode (to ensure only your device is connected). Then, boot up your device into "safe mode" (to disable any software on it that could be limiting speeds) and run the test at speedtest.net on 2 different browsers one of which is a fresh download of one you haven’t previously used (e.g. Firefox, Opera, etc).

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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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griffin
Alessandro Volta
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Message 8 of 11
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Re: Low broadband speed

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.0.1
Don't log in, click the Router Status button
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting, but do obscure personal information like your WAN IP address.

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Andy75
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Message 9 of 11
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Re: Low broadband speed

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Andy75
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Message 10 of 11
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Re: Low broadband speed

Not sure what has happened but after 2 days everything has just gone back to normal 🤔

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