I have called almost monthly about my 2-300mbps download speed on 1 Gig fibre, lower than when I had the 600 pacakage.
They didn't help me at all. Refused to send me a Hub5.
However, I had an Orbi set up. I eventually put the HUB 4 in modem mode. I made 2 alterations in the Orbi router with 2 satellites. Now I get wi fi speeds 6-almost 900mbps downloads on any laptop. Even when both of us are suing at the same timeI am pleased that I have solved the problem but it cost me a grand to do it. Needless to say I am not at all happy with Virgin. I will not be changing supplier though as I want the 1 gig connection and do not want the hassle of swapping to a maybe worse company.
I do not understand why the speed drops in the late afternoon and evening when many clearly go on line. Why should high speed fibre be affected by the amount of people online?
The 'slow speed getting yu down?' thing above is laughable.