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Low Power Levels

My downstream power levels are very low, and my upstream very high with only one upstream channel. My cables are in good condition and there's no attenuator on the cable. My Hub was replaced recently due to WiFi issues, and the levels were similar on the old one.

Despite this, I have no issues with download speed, a solid 210Mbps+, and a solid 18Mbps+ upload speed. However, some of my TV channels, especially Eurosport 1 and BBC Scotland (the lowest frequency TV channels in my area) pixelate quite a bit.

I'm very uncomfortable with the idea of an engineer entering my property given COVID-19, would an engineer need to enter the property or could this be sorted at the cabinet?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000-8.938256 qam25
2203000000-6.940256 qam9
3211000000-7.240256 qam10
4219000000-7.540256 qam11
5227000000-7.738256 qam12
6235000000-7.940256 qam13
7243000000-7.938256 qam14
8251000000-7.940256 qam15
9259000000-838256 qam16
10267000000-7.938256 qam17
11275000000-838256 qam18
12283000000-840256 qam19
13291000000-8.238256 qam20
14299000000-838256 qam21
15307000000-8.538256 qam22
16315000000-8.738256 qam23
17323000000-8.738256 qam24
18371000000-8.738256 qam26
19379000000-8.538256 qam27
20387000000-8.738256 qam28
21395000000-8.738256 qam29
22403000000-938256 qam30
23411000000-938256 qam31
24419000000-9.538256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9110
2Locked40.940
3Locked40.370
4Locked40.370
5Locked38.9120
6Locked40.3100
7Locked38.970
8Locked40.350
9Locked38.960
10Locked38.6100
11Locked38.970
12Locked40.370
13Locked38.960
14Locked38.960
15Locked38.660
16Locked38.670
17Locked38.960
18Locked38.950
19Locked38.650
20Locked38.930
21Locked38.970
22Locked38.670
23Locked38.6150
24Locked38.920

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13259996457512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
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Re: Low Power Levels

An engineer would have to enter the property, try not to be paranoid i am sure everyone including yourself would have a mask on and social distance.

You only have 1 upstream channel when you should have 4, so you should try rebooting the hub first.

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