I have had a very smooth and consistent connection with zero issues since mid July, over 2 months! 800-900+.
Today, my VM router restarted, I figure this was just an update or something but after coming back online I now can't get a speed above 1-10mb, all Speed Test websites report below 10mb, I can barely load any pages, just loading this page took about a minute straight (not even slightly joking).
I have tried everything I can think off... Several reboots, turning off for 30 minutes, Refitted all cables. Wifi + Ethernet, nothing has fixed it yet. Everything looks correct in the network status tab.
When I go to the Connection Test it says no issue in the area, then when testing my connection it says they're aware of the issue and to come back in 23 hours!?!?!?!?! what that has to be a joke right... What issue, I've not had any text? Why does it say at first no issues until it does a test...
Any help of things I can try will be appreciated, WFH so this is extremely dire. Thank you
Thank you for your reply,
For speedtest.net it is all over, it starts at 2mb then goes to 30mb then goes down, sometimes "pauses" for a few sec (i guess packet loss) then jumps down, but will keep going down and down and down to below 10mb. All websites do this from Googles, SamKnows, Fast.com etc.
Attached a graph example.
--- 184.108.40.206 ping statistics ---
202 packets transmitted, 174 packets received, 13.9% packet loss
round-trip min/avg/max/stddev = 9.463/11.614/24.789/2.840 ms
It does look like VM are having issues with their website, when I click "Test my connection" it was saying "Bad Request" (HTTP 400) now it says "Sorry, we can’t run a test on your services right now" 🤐
Your ping show low latency with packet loss so likely a bad line running to your connection you can check the coax are not lose.
You could also ping 192.168.0.1 or 192.168.100.1 for packet loss
Login to the hub post up the downstream and upstream with T# timeouts
VM website is often out of sync with what Network engineering teams are doing.
You downstream levels are ok, but SNR & MER are terrible, hence why uncorrected errors are also high. This is clearly a problem on the VM Cable network. Probably an amplifier out of alignment or failing.
Thank you for your reply!
When you say “This is clearly a problem on the VM Cable network. Probably an amplifier out of alignment or failing.” is that something they have to come to the street to fix?
i have managed to book an engineer to come tomorrow. I hope its something they can fix!