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Loss of upstream channels

Vishdafish112
Joining in

Hello , 

Area reference 24

As of last weeks heavy rain , we have been having nightly Internet loss, noticed only one upstream channel, pretty sure there used to be 4.

Stats below, please advise if fault looks to be with cabinet or my equipment, thank you

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1267000000-3.440256 qam17
2139000000-1.940256 qam1
3147000000-238256 qam2
4155000000-1.940256 qam3
5163000000-1.538256 qam4
6171000000-1.240256 qam5
7179000000-1.740256 qam6
8187000000-1.740256 qam7
9195000000-240256 qam8
10203000000-2.440256 qam9
11211000000-340256 qam10
12219000000-4.237256 qam11
13227000000-4.436256 qam12
14235000000-3.940256 qam13
15243000000-3.540256 qam14
16251000000-438256 qam15
17259000000-4.238256 qam16
18275000000-340256 qam18
19283000000-2.740256 qam19
20291000000-2.740256 qam20
21299000000-2.440256 qam21
22307000000-2.240256 qam22
23315000000-2.538256 qam23
24323000000-2.540256 qam24


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.9130
2Locked40.300
3Locked38.960
4Locked40.3190
5Locked38.9180
6Locked40.350
7Locked40.380
8Locked40.9140
9Locked40.3300
10Locked40.350
11Locked40.3140
12Locked37.6200
13Locked36.6280
14Locked40.3150
15Locked40.9120
16Locked38.9230
17Locked38.980
18Locked40.340
19Locked40.350
20Locked40.360
21Locked40.350
22Locked40.360
23Locked38.650
24Locked40.340

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
14310000057512064 qam2


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0020
 
1 ACCEPTED SOLUTION

Accepted Solutions

Client62
Legend

Four Upstream Channels are normal.   Just one is a fault situation. 

The one that has connected is requiring the Hub 3 to transmit at very high power so as to be received at the street cabinet.   Check for a known issue in your street via 0800 561 0061 as with all faults someone has to be the first to report it.

See where this Helpful Answer was posted

4 REPLIES 4

Vishdafish112
Joining in

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
;fg87dsfd;kfoA,.iyewrkldJ

Primary Downstream Service Flow

SFID1282
Max Traffic Rate287500061
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow

SFID 488 
Max Traffic Rate 27500061 
Max Traffic Burst 42600 
Min Traffic Rate 0 
Max Concatenated Burst 42600 
Scheduling Type 

Best Effort

 

  CM-QOS=1.1;CM-VER=3.0;
29/07/2023 21:21:19criticalNo Ranging Response received - ;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
29/07/2023 21:21:19ErrorTCS Fail on all Upstream Channels;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
29/07/2023 21:21:19criticalUnicast Ranging Received Abort Response - initializing;CM-QOS=1.1;CM-VER=3.0;
29/07/2023 21:20:12criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
29/07/2023 21:20:12critical

Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

29/07/2023 21:19:34criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
29/07/2023 21:19:34critical

Unicast Ranging Received Abort Response - initializing;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

29/07/2023 21:18:57criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
29/07/2023 21:18:57criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
29/07/2023 21:18:10criticalNo Ranging Response received - T3 ;CM-QOS=1.1;CM-VER=3.0;
29/07/2023 21:18:9criticalUnicast Ranging Received Abort Response - initializing;CM-QOS=1.1;CM-VER=3.0;
28/07/2023 16:08:59criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
28/07/2023 06:39:2Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
28/07/2023 04:41:4criticalNo Ranging Response received ;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
   
   
27/07/2023 15:48:15Warning!RCS Partial Service;CM-QOS=1.1;CM-VER=3.0;
27/07/2023 04:20:43criticalNo Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
26/07/2023 20:41:0Warning!RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Client62
Legend

Four Upstream Channels are normal.   Just one is a fault situation. 

The one that has connected is requiring the Hub 3 to transmit at very high power so as to be received at the street cabinet.   Check for a known issue in your street via 0800 561 0061 as with all faults someone has to be the first to report it.

Thank you

They were able to confirm a fault only after waiting on the phone for various checks, engineer due to visit cabinet in next 48 hours.

 

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @Vishdafish112,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this fault with your broadband, glad to see there is now an engineer booked to come out and look into this for you, do let us know how this goes and we can assist further where needed.

Joe