Ive had solid 1gig speeds for aslong as ive had the service, but in the last 2 weeks or so, i keep getting packet loss, followed by my internet dropping out. When it comes back up it will not go any higher than 90 down and 40 up. If i reboot my modem its fine for a day, then does the exact same thing. Any help would be appriciated.
My modem info:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 4 41 QAM 256 25
2 139000000 4.7 41 QAM 256 1
3 147000000 4.8 41 QAM 256 2
4 155000000 4.8 41 QAM 256 3
5 163000000 4.8 41 QAM 256 4
6 171000000 4.8 41 QAM 256 5
7 179000000 4.8 41 QAM 256 6
8 187000000 4.9 41 QAM 256 7
9 195000000 5.2 41 QAM 256 8
10 203000000 5.3 41 QAM 256 9
11 211000000 5.5 41 QAM 256 10
12 219000000 5.5 42 QAM 256 11
13 227000000 5.4 42 QAM 256 12
14 235000000 5.3 42 QAM 256 13
15 243000000 5.3 42 QAM 256 14
16 251000000 5.1 42 QAM 256 15
17 259000000 4.8 42 QAM 256 16
18 267000000 4.6 42 QAM 256 17
19 275000000 4.5 41 QAM 256 18
20 283000000 4.3 41 QAM 256 19
21 291000000 4.3 41 QAM 256 20
22 299000000 4.1 41 QAM 256 21
23 307000000 4.1 41 QAM 256 22
24 315000000 4 41 QAM 256 23
25 323000000 3.9 41 QAM 256 24
26 339000000 4.2 42 QAM 256 26
27 347000000 4.3 42 QAM 256 27
28 355000000 4.3 42 QAM 256 28
29 363000000 4.3 42 QAM 256 29
30 371000000 4.2 41 QAM 256 30
31 379000000 4.2 41 QAM 256 31
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 41 1 0
2 Locked 41 0 0
3 Locked 41 0 0
4 Locked 41 0 0
5 Locked 41 0 0
6 Locked 41 0 0
7 Locked 41 0 0
8 Locked 41 0 0
9 Locked 41 0 0
10 Locked 41 0 0
11 Locked 41 0 0
12 Locked 42 0 0
13 Locked 42 0 0
14 Locked 42 0 0
15 Locked 42 0 0
16 Locked 42 0 0
17 Locked 42 0 0
18 Locked 42 0 0
19 Locked 41 0 0
20 Locked 41 2 0
21 Locked 41 3 0
22 Locked 41 3 0
23 Locked 41 0 0
24 Locked 41 0 0
25 Locked 41 0 0
26 Locked 42 2 0
27 Locked 42 0 0
28 Locked 42 0 0
29 Locked 42 1 0
30 Locked 41 0 0
31 Locked 41 1 0
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 46200000 31.3 5120 QAM 64 3
1 39400000 31.5 5120 QAM 64 4
2 32600000 31.8 5120 QAM 64 9
3 23600000 32 5120 QAM 64 10
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 ATDMA 0 0 0 0
1 ATDMA 0 0 0 0
2 ATDMA 0 0 1 0
3 ATDMA 0 0 0 0
General Configuration
Network access Allowed
Maximum Number of CPEs 3
Baseline Privacy Enabled
DOCSIS Mode 3.1
Config file cmreg-vmdg660-bbt076+voc-b.cm
Primary Downstream Service Flow
SFID 12614
Max Traffic Rate 1230000450 bps
Max Traffic Burst 42600bytes
Min Traffic Rate 0 bps
SFID 12616
Max Traffic Rate 128000 bps
Max Traffic Burst 3044bytes
Min Traffic Rate 0 bps
Primary Upstream Service Flow
SFID 12613
Max Traffic Rate 110000274 bps
Max Traffic Burst 42600bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 42600bytes
Scheduling Type Best Effort
SFID 12615
Max Traffic Rate 128000 bps
Max Traffic Burst 3044bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 1522bytes
Scheduling Type Best Effort
Network Log
Time Priority Description
22-05-2023 17:10:07 notice REGISTRATION COMPLETE - Waiting for Operational status
22-05-2023 17:10:01 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-05-2023 17:09:58 notice TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-05-2023 17:09:55 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-05-2023 17:09:53 notice Honoring MDD; IP provisioning mode = IPv4
22-05-2023 17:09:49 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-05-2023 17:09:45 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-05-2023 17:09:28 critical Cable Modem reboot from UI
I hope this info is correct.
Thank you
