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London (E8) completely unusable - no updates still?

Issues have been ongoing for at least 4 days now.

Check service:

Service status: Broadband "

My Broadband Ping - VM

 

 

Downstream bonded channels
Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	331000000	-2.2	38	256 qam	25
2	219000000	-1.7	38	256 qam	11
3	227000000	-1.9	38	256 qam	12
4	235000000	-2.2	38	256 qam	13
5	243000000	-2.9	38	256 qam	14
6	251000000	-3.4	37	256 qam	15
7	259000000	-3.5	37	256 qam	16
8	267000000	-3	38	256 qam	17
9	275000000	-3.2	38	256 qam	18
10	283000000	-3.5	37	256 qam	19
11	291000000	-4	37	256 qam	20
12	299000000	-3	37	256 qam	21
13	307000000	-2.5	38	256 qam	22
14	315000000	-2.7	38	256 qam	23
15	323000000	-2.5	38	256 qam	24
16	339000000	-1	38	256 qam	26
17	347000000	-1.2	38	256 qam	27
18	355000000	-2.2	38	256 qam	28
19	363000000	-2.5	38	256 qam	29
20	371000000	-3	38	256 qam	30
21	379000000	-2.9	38	256 qam	31
22	387000000	-2.5	38	256 qam	32
23	395000000	-2.7	36	256 qam	33
24	403000000	-3.4	38	256 qam	34


Downstream bonded channels
Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	38.6	4	0
2	Locked	38.6	7	0
3	Locked	38.6	7	0
4	Locked	38.6	13	0
5	Locked	38.6	8	0
6	Locked	37.6	15	0
7	Locked	37.6	16	0
8	Locked	38.6	18	0
9	Locked	38.6	17	0
10	Locked	37.6	13	0
11	Locked	37.6	18	0
12	Locked	37.6	15	0
13	Locked	38.6	8	0
14	Locked	38.6	11	0
15	Locked	38.6	7	0
16	Locked	38.9	4	0
17	Locked	38.6	8	0
18	Locked	38.9	9	0
19	Locked	38.9	6	0
20	Locked	38.6	7	0
21	Locked	38.9	10	0
22	Locked	38.9	9	0
23	Locked	36.6	248	0
24	Locked	38.9	12	0


Upstream bonded channels
Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	60300676	5.196	5120	16 qam	1
2	46201510	5.2	5120	16 qam	3
3	53699131	5.2	5120	16 qam	2
4	39400151	5.2	5120	16 qam	4


Upstream bonded channels
Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0



Network Log
Time	Priority	Description
28/10/2020 01:50:8	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 01:47:43	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 01:42:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 01:42:5	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 01:35:40	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 01:34:47	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 01:11:28	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 01:10:57	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 00:24:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 00:24:24	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 16:26:48	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 16:26:24	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 16:26:24	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 15:42:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 15:41:36	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 15:41:36	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 08:11:16	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 08:10:52	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 08:10:52	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 08:02:3	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 

 

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Alessandro Volta
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Message 2 of 4
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Re: London (E8) completely unusable - no updates still?

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

Your Upstream Power Levels are too high.

This will need an engineer to put right.

You can either phone in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Community elder
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Re: London (E8) completely unusable - no updates still?

That BQM is beautiful.  You should print and frame it.

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Re: London (E8) completely unusable - no updates still?

Hi neerajm

 

Thanks for posting and welcome to the community. 
    
My apologies for the delayed reply and the broadband issues.

 

I've checked the system and can see you've spoke to the team since posting and we're sending an engineer out. Please let us know how the visit goes or if you need further assistance.

 

Kind regards,
 

John_GS
Forum Team

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