Well 10.05 on 20/05/2020 has passed and I have very little improvement in service. The latest Speed Test has me at 110Mbit down and 1.5Mbit up, which I am pretty sure during peak times will drop below 1Mbit. My broadband quality monitor is below
Do any of the Virgin staff on here have any update on the work that was supposed to be completed this morning?
I appreciate the date and time are not meant to be accurate and are just for the regulator, but it would be good to get some idea of if this is ever going to be resolved. My broadband is unsuable for WFH and I am running up data charges being constantly tethered. It would be good to get a rough idea of when it might be resolved as I will need to look at getting an additional data sim on a better deal.
Cheers for replying. I'm having a look at SNR fault [ref#F008035145]. it does appear to still be ongoing and our crew is working on getting this fixed as quickly as possible. The ETA has been changed to: 22 MAY 2020 15:05. Apologies for the inconvenience.
Thanks again for the quick response. Please can you let me know when the fault was first reported. If it is resolved by the 1st June I think that will be over a month that I will have been without workable broadband.