Has any else been fed lie after lie I’ve had no broadband for a month now and keep getting fed lies engineer will attend 3 occasions I’ve been told wish I had stayed with BT at least they were reliable
[MOD EDIT: Subject title changed for clarity]
Thanks for your post and a warm welcome to our Community Forums.
I'm sorry to hear you've been advised of a visit which hasn't happened. I've had a look on our side and I can see that you have spoken with our team since your post, and they have been able to advise on the reasons why.
If you do need anything else, please feel free to let us know and we'll do our best to assist you further.
Reece - Forum Team
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Since I phoned this morning who ever I was talking to cut me off I’ve never had a worse experience since signing up to virgin media on the 28th of November and to this date I’m still not had my installation fitted to no told on numerous occasions 3times to be specific the engineer is coming 23rd of December no show then I foned again to be told engineer coming 24th December no show again also stated that there will be no one at the property on 10th January for the installation date wish I had never joined virgin media
also what compensation will I be due for every day from the original installation date of 12/12/2022 3 times engineer never turned up
Hi @Gj1888, thanks for getting back to us.
Sorry to hear of your continued delay in your installation, the customer service experience you've reported and for any inconvenience this may be causing your household. In regards to your question about compensation, please do see here, for further information. I would love to take a closer look on your behalf to see what's happening in regard to your installation. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.