Less than half speeds on M200 service - copious RS errors
a month ago
The service has been running fine until recently when we had an outage with no area fault flagged. I got an engineer booked but service resumed, I cancelled but he turned up anyway and had a look and replaced something in the old Telewest wall box leading to the outside cable, and put waterproofing on the joint outside.
Anyway this is the current download report after rebooting. Download speeds are running at about 90Mbps instead of the usual 210 or so. Upload is OK at about 20.
I'm guessing an engineer is needed but can't find again how to book one as no faults are coming up on Virgin's test. Any help gratefully received.
Time Priority Description
LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Re: Less than half speeds on M200 service - copious RS errors
a month ago
Also the RS errors are probably historical accumulation so can you do this as well. _______________________________________
Switch the Hub off and unplug it for a few minutes and then start up. When done, check back in the settings and ensure that the RS error counts have all reset to 0. Then check every hour or two to see if they start reappearing - they shouldn't. If they do (particularly the postRS ones) you have a problem (noise) that only a Tech visit will sort.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.