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Gaildonus
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Less than 2mb download on 100mb service

  • Had virgin for a year now and had problems since the beginning had the router replaced on first install and again since. Getting less than 2mb download.

Called multiple times long holds and often cut off, still no resolution. Please help.

Just figured out how to find how to copy the log. Not really tech savvy, no clue what it all means. 

25/01/2021 11:23:54noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 09:53:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 19:51:8criticalREG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 19:51:8ErrorT6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 19:51:8criticalRegistration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 19:20:54noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 14:15:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 13:03:39noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 13:03:39ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 13:26:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 02:46:51noticeSW download Successful - Via NMS
20/01/2021 02:43:44noticeSW Download INIT - Via NMS
19/01/2021 12:05:17Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 23:30:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 16:20:18noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 16:12:55noticeSW download Successful - Via Config file
16/01/2021 16:09:34noticeSW Download INIT - Via Config file
16/01/2021 16:08:9criticalREG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 16:08:9ErrorT6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 16:08:9criticalRegistration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;



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Gaildonus
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Re: Less than 2mb download on 100mb service

https://www.thinkbroadband.com/broadband/monitoring/quality/share/fd868a32938e849e6e84f2213b1f397adc72fbc2-25-01-2021
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Gaildonus
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Re: Less than 2mb download on 100mb service

Screenshot_20210125-124814_Samsung Internet.jpg

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conman33158
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Message 4 of 38
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Re: Less than 2mb download on 100mb service

What package are you on?

Also can you please upload your router stats

Type 192.168.0.1 or (192.168.100.1 if you have your Hub in Modem mode) into you address bar at the top of your browser

For Hubs 2 & 3 - DO NOT LOG IN, just click “Check Router Status”

For Hub 4 - When the page appears LOG IN then click on:

Advanced Settings > Tools > Network Status.

Please copy and paste the contents of the Downstream, Upstream & Configuration tabs

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
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Gaildonus
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Re: Less than 2mb download on 100mb service

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conman33158
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Message 6 of 38
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Re: Less than 2mb download on 100mb service

Nope, these are links to your internal network

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
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Gaildonus
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Re: Less than 2mb download on 100mb service

Cable Modem StatusItemStatusCommentsAcquired Downstream Channel (Hz)

155000000
Locked

Ranged Upstream Channel (Hz)

46199927
Locked

Provisioning State

Online
 
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1155000000340256 qam3
2139000000338256 qam1
3147000000338256 qam2
41630000002.940256 qam4
51710000002.940256 qam5
61790000002.740256 qam6
71870000002.740256 qam7
81950000002.540256 qam8
92030000002.440256 qam9
102110000002.240256 qam10
11219000000240256 qam11
122270000001.740256 qam12
132350000001.238256 qam13
142430000000.938256 qam14
152510000000.740256 qam15
16259000000138256 qam16
172670000001.540256 qam17
182750000001.540256 qam18
192830000001.540256 qam19
202910000001.540256 qam20
212990000001.538256 qam21
223070000001.240256 qam22
233150000001.240256 qam23
24323000000140256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.3240
2Locked38.6210
3Locked38.9210
4Locked40.3330
5Locked40.3200
6Locked40.3220
7Locked40.3250
8Locked40.3120
9Locked40.3140
10Locked40.3190
11Locked40.3220
12Locked40.3170
13Locked38.9150
14Locked38.9240
15Locked40.3180
16Locked38.9130
17Locked40.3200
18Locked40.380
19Locked40.3150
20Locked40.3160
21Locked38.9130
22Locked40.3100
23Locked40.3410
24Locked40.313

0

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conman33158
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Message 8 of 38
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Re: Less than 2mb download on 100mb service

Just copy and paste the contents of each tab, use more than one post if needed and if you get a warning just ignore it and hit post again 🙂

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
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Gaildonus
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Message 9 of 38
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Re: Less than 2mb download on 100mb service

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14619992738.7512064 qam3
23260000037.3512064 qam5
33939999137.3512064 qam4
45370001738.8512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0030
4ATDMA0020
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Gaildonus
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Message 10 of 38
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Re: Less than 2mb download on 100mb service

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
7dsfd;kfoA,.iyewrkldJKDHSUBsg



Primary Downstream Service Flow

SFID7016
Max Traffic Rate117000047
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID7015
Max Traffic Rate10500047
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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