Virgin Media Community

[Gaildonus]

• Had virgin for a year now and had problems since the beginning had the router replaced on first install and again since. Getting less than 2mb download.

Called multiple times long holds and often cut off, still no resolution. Please help.

Just figured out how to find how to copy the log. Not really tech savvy, no clue what it all means. 

25/01/2021 11:23:54	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 09:53:12	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 19:51:8	critical	REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 19:51:8	Error	T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 19:51:8	critical	Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 19:20:54	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 14:15:9	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 13:03:39	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 13:03:39	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 13:26:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 02:46:51	notice	SW download Successful - Via NMS
20/01/2021 02:43:44	notice	SW Download INIT - Via NMS
19/01/2021 12:05:17	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 23:30:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 16:20:18	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 16:12:55	notice	SW download Successful - Via Config file
16/01/2021 16:09:34	notice	SW Download INIT - Via Config file
16/01/2021 16:08:9	critical	REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 16:08:9	Error	T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 16:08:9	critical	Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Gaildonus]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/fd868a32938e849e6e84f2213b1f397adc72fbc2-25-01-2021

[Gaildonus]

 

[conman33158]

What package are you on?

Also can you please upload your router stats

Type 192.168.0.1 or (192.168.100.1 if you have your Hub in Modem mode) into you address bar at the top of your browser

For Hubs 2 & 3 - DO NOT LOG IN, just click “Check Router Status”

For Hub 4 - When the page appears LOG IN then click on:

Advanced Settings > Tools > Network Status.

Please copy and paste the contents of the Downstream, Upstream & Configuration tabs

[Gaildonus]

I'm on the 100mb service

http://192.168.0.1/?device_networkstatus&mid=NetworkStatus#roustatus

http://192.168.0.1/?device_networkstatus&mid=NetworkStatus#downstream

http://192.168.0.1/?device_networkstatus&mid=NetworkStatus#upstream

Is this what you are asking for?

[conman33158]

Nope, these are links to your internal network

[Gaildonus]

Cable Modem StatusItemStatusCommentsAcquired Downstream Channel (Hz)

155000000

Locked

Ranged Upstream Channel (Hz)

46199927

Locked

Provisioning State

Online

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	155000000	3	40	256 qam	3
2	139000000	3	38	256 qam	1
3	147000000	3	38	256 qam	2
4	163000000	2.9	40	256 qam	4
5	171000000	2.9	40	256 qam	5
6	179000000	2.7	40	256 qam	6
7	187000000	2.7	40	256 qam	7
8	195000000	2.5	40	256 qam	8
9	203000000	2.4	40	256 qam	9
10	211000000	2.2	40	256 qam	10
11	219000000	2	40	256 qam	11
12	227000000	1.7	40	256 qam	12
13	235000000	1.2	38	256 qam	13
14	243000000	0.9	38	256 qam	14
15	251000000	0.7	40	256 qam	15
16	259000000	1	38	256 qam	16
17	267000000	1.5	40	256 qam	17
18	275000000	1.5	40	256 qam	18
19	283000000	1.5	40	256 qam	19
20	291000000	1.5	40	256 qam	20
21	299000000	1.5	38	256 qam	21
22	307000000	1.2	40	256 qam	22
23	315000000	1.2	40	256 qam	23
24	323000000	1	40	256 qam	24

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	24	0
2	Locked	38.6	21	0
3	Locked	38.9	21	0
4	Locked	40.3	33	0
5	Locked	40.3	20	0
6	Locked	40.3	22	0
7	Locked	40.3	25	0
8	Locked	40.3	12	0
9	Locked	40.3	14	0
10	Locked	40.3	19	0
11	Locked	40.3	22	0
12	Locked	40.3	17	0
13	Locked	38.9	15	0
14	Locked	38.9	24	0
15	Locked	40.3	18	0
16	Locked	38.9	13	0
17	Locked	40.3	20	0
18	Locked	40.3	8	0
19	Locked	40.3	15	0
20	Locked	40.3	16	0
21	Locked	38.9	13	0
22	Locked	40.3	10	0
23	Locked	40.3	41	0
24	Locked	40.3	13	0

[conman33158]

Just copy and paste the contents of each tab, use more than one post if needed and if you get a warning just ignore it and hit post again 🙂

[Gaildonus]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46199927	38.7	5120	64 qam	3
2	32600000	37.3	5120	64 qam	5
3	39399991	37.3	5120	64 qam	4
4	53700017	38.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	3	0
4	ATDMA	0	0	2	0

[Gaildonus]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	7dsfd;kfoA,.iyewrkldJKDHSUBsg

Primary Downstream Service Flow

SFID	7016
Max Traffic Rate	117000047
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	7015
Max Traffic Rate	10500047
Max Traffic Burst	16320
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort