For the past 3 weeks I was advised congestion / capacity problems in my area. It was supposed to be fixed on 24 July. Spoiler - it's not fixed! When this happens, the router drops. I note the dreaded "No Ranging Response received". The internet is then lost for 5 minutes or more, meaning I stop working, the kids complain. It's simply unacceptable. Today I had 2 drops shown in red lines here :
So i called the Helpdesk. And I was told I needed a new router. I was less than convinced. I went with the flow, and a new Superhub 3 has been ordered for me, to arrive Friday. I have an old Superhub2, so I asked it be setup. It was setup. And guess what? I still have only 2 upstream channels - so i don't think it's the router at all. And so i have zero confidence this will be fixed with a new router on Friday.
OK so this afternoon has been really bad. I am back on the Superhub2 and now down to just a single Upstream channel. See below. The Helpdesk are of zero help - all they did was order me a new router. A chocolate bar would have at least been of emotional support.
Chart below is for this afternoon's experience - to the right of 2.30 PM or thereabouts. Hourly drops.
Who can help me get this fixed? I think i'm at 10 calls to the Helpdesk. I'll email the CEO later today. Anyone else? Does anyone actually care?
Not sure if this helps.. I'm now running SuperHub 2 in modem mode. After a modem reboot last night, I got 4 upstream channels. Overnight it had fallen back down to 2. Another modem reboot and it's back to 4 again. I've pasted the stats below for upstream as well as log info. I note a latency spike in the chart at the same time as the trouble in the logs.
I'm sorry to hear about your connection issues and thanks for posting your logs and BQM for us. I've had a look at your details and can see a local area fault raised, it's the high utilisation and the estimated fix time is 07/08. I'm sorry about this but please wait until it's passed so we can check your details again if you're still having problems.