Latency shown in VMConnect app

[martynh99]

My parents virgin media connection seems rather flaky, i did some home scans using the VM Connect app and on the test saw latency of 10000+ ms on the incoming side of the test i.e. from virgin to the hub. 

I checked the cabling from the wall box to the hub, all appeared good so rebooted the hub - no difference. 

I'm assuming latency that high is not what would be expected ? 

[Kain_W]

Hi martynh99,

Thanks for your post and welcome back to the community.

Sorry to hear that your parents internet is facing issues, can I ask are wired devices also affected?

Also regarding this matter is the latency present when within the same room?

Let us know,

[martynh99]

Have since found out there is a flaw in the VM Connect app and the latency figure is misreported by factor of 1000x so it's around 10ms which is ok. 

However their internet over WiFi is very all over the place. They do have a POD extender but that doesn't seem to make any difference. I ran a few speedtests via samknows from my nokia 5.4 and the speeds fluctuated from 40+ Mbps all the way down to 4Mbps and latency quite high. I'll do some more checking next time I visit and update here, i've just looked at the router downstream / upstream stats and these are pasted below 

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 387000000 0 38 256 qam 32
2 203000000 2 38 256 qam 9
3 211000000 1.5 38 256 qam 10
4 219000000 1.7 38 256 qam 11
5 227000000 1.7 38 256 qam 12
6 235000000 1.5 40 256 qam 13
7 243000000 1.7 40 256 qam 14
8 251000000 1.5 40 256 qam 15
9 259000000 1.4 40 256 qam 16
10 267000000 1.5 40 256 qam 17
11 275000000 1 38 256 qam 18
12 283000000 1.2 40 256 qam 19
13 291000000 1 38 256 qam 20
14 299000000 1 38 256 qam 21
15 307000000 1 40 256 qam 22
16 315000000 0.7 38 256 qam 23
17 323000000 1 40 256 qam 24
18 331000000 1 38 256 qam 25
19 339000000 0.5 40 256 qam 26
20 347000000 0.7 38 256 qam 27
21 355000000 0.5 40 256 qam 28
22 363000000 0.5 38 256 qam 29
23 371000000 0.4 40 256 qam 30
24 379000000 0 38 256 qam 31

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 3 0
2 Locked 38.9 18 0
3 Locked 38.9 12 0
4 Locked 38.9 11 0
5 Locked 38.9 15 0
6 Locked 40.3 8 0
7 Locked 40.9 10 0
8 Locked 40.3 8 0
9 Locked 40.3 12 0
10 Locked 40.3 15 0
11 Locked 38.9 18 0
12 Locked 40.3 18 0
13 Locked 38.9 7 0
14 Locked 38.9 6 0
15 Locked 40.3 22 0
16 Locked 38.9 23 0
17 Locked 40.3 26 0
18 Locked 38.9 8 0
19 Locked 40.3 3 0
20 Locked 38.9 12 0
21 Locked 40.3 8 0
22 Locked 38.6 11 0
23 Locked 40.3 8 0
24 Locked 38.9 12 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 23600000 44.5 5120 64 qam 5
2 30100000 45 5120 64 qam 4
3 36600000 45 5120 64 qam 3
4 43100000 45.5 5120 64 qam 2
5 49600000 46 5120 64 qam 1

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 1 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
5 ATDMA 0 0 0 0

[Kain_W]

Thanks for providing them details, are you able to also post a BQM?

This will monitor the state of your connection and record any network dropouts etc, here is the link to do so 
Give it some time to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum for us to review the issues. 

[martynh99]

[Client62]

The VM Connect app figures for Jitter were also 200x reality and at the point Connect app was ditched.

Try this in a web browser for better results :

https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

[Kain_W]

Thanks again for the response, 

So we can investigate this further I've dropped you a PM.

The message will appear within the envelope icon.

Regards,

[martynh99]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3657f27f6d328ec065fac659d93b66e6d2... 

Direct link to live BQM