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Latency issues in area 20

I have a lot of problems when I'm using video calls (which I do a lot), or streaming gaming.  Speed tests consistently show good speeds, but lately I've been looking at the latency - the loaded latency is coming out at over 200ms.  That seems high to me given the unloaded is 13ms. 

I've tried switching the Hub 3.0 to modem mode with a router attached, I've wired in, VM even split the 2 & 5ghz signal at one point.  Nothing has helped the stuttery video calls and games. 

Any ideas? (Note: I've search other threads, but can't find any clear info)

Stats from the router are as follows: 

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
140275000012.638256 qam25
218675000012.538256 qam7
319475000012.338256 qam8
420275000012.338256 qam9
52107500001238256 qam10
621875000012.138256 qam11
722675000012.338256 qam12
823475000012.138256 qam13
924275000012.138256 qam14
1025075000012.338256 qam15
1125875000012.138256 qam16
1226675000012.438256 qam17
1327475000012.338256 qam18
1428275000012.438256 qam19
1529075000012.538256 qam20
1629875000012.538256 qam21
1730675000012.338256 qam22
1831475000012.138256 qam23
1932275000012.138256 qam24
204107500001338256 qam26
2141875000013.138256 qam27
2242675000013.538256 qam28
2343475000013.538256 qam29
2444275000013.338256 qam30


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.630
2Locked38.6220
3Locked38.6200
4Locked38.960
5Locked38.650
6Locked38.660
7Locked38.970
8Locked38.960
9Locked38.650
10Locked38.960
11Locked38.650
12Locked38.670
13Locked38.970
14Locked38.950
15Locked38.660
16Locked38.680
17Locked38.640
18Locked38.660
19Locked38.9160
20Locked38.640
21Locked38.950
22Locked38.960
23Locked38.9120
24Locked38.900

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1537000443.875512064 qam1
2394000003.925512064 qam3
3462000003.875512064 qam2
4326000003.95512064 qam4


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

 

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Re: Latency issues in area 20

Hi originalGodders,

 

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having latency issues , so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

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