Menu
Reply
risc19
  • 98
  • 0
  • 5
Up to speed
904 Views
Message 1 of 15
Flag for a moderator

Latency is getting worse everyday...

Day by day my latency gets worse and worse.

Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables).

Only 4 devices connected. 2 wired + 2 wifi.

350mb, HUB3 in Reading area.

 

Snap shot....

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2c90f3e8d3b925d928c0bcd773dcf108db...

 

Live....

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b458c524725278d2e9cee955d93abc2c53616c62

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

17230000004.540256 qam40
25390000005.840256 qam17
35470000005.540256 qam18
45550000005.540256 qam19
55630000005.640256 qam20
65710000005.540256 qam21
75790000005.540256 qam22
85870000005.840256 qam23
95950000005.640256 qam24
106030000005.540256 qam25
116110000005.140256 qam26
126190000004.540256 qam27
136270000005.340256 qam28
14635000000538256 qam29
156430000004.838256 qam30
166510000005.140256 qam31
176590000004.940256 qam32
186670000004.938256 qam33
196750000004.838256 qam34
206830000004.940256 qam35
21691000000540256 qam36
226990000004.540256 qam37
237070000004.640256 qam38
247150000004.540256 qam39



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3450
2Locked40.3290
3Locked40.3280
4Locked40.3270
5Locked40.9340
6Locked40.9340
7Locked40.3260
8Locked40.3320
9Locked40.3280
10Locked40.3420
11Locked40.3290
12Locked40.3610
13Locked40.3430
14Locked38.9490
15Locked38.9540
16Locked40.3550
17Locked40.3520
18Locked38.6650
19Locked38.9600
20Locked40.9600
21Locked40.3610
22Locked40.3500
23Locked40.3580
24Locked40.3590

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030002639.5512064 qam1
23940005637.5512064 qam4
34620002438512064 qam3
45370002939.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

0 Kudos
Reply
risc19
  • 98
  • 0
  • 5
Up to speed
903 Views
Message 2 of 15
Flag for a moderator

Re: Latency is getting worse everyday...

Just did a pin hole reset BTW. (see red line on BMQ).

0 Kudos
Reply
legacy1
  • 15.52K
  • 666
  • 1.52K
Alessandro Volta
883 Views
Message 3 of 15
Flag for a moderator

Re: Latency is getting worse everyday...

Enable QoS with download limit 340Mb and upload limit 34Mb

---------------------------------------------------------------
0 Kudos
Reply
risc19
  • 98
  • 0
  • 5
Up to speed
872 Views
Message 4 of 15
Flag for a moderator

Re: Latency is getting worse everyday...

I can set 'total bandwidth' to a limit, so I have set it to what you recommended.

 

However the spikes are there when I'm at work and it's not in use.

0 Kudos
Reply
legacy1
  • 15.52K
  • 666
  • 1.52K
Alessandro Volta
849 Views
Message 5 of 15
Flag for a moderator

Re: Latency is getting worse everyday...

Might be upstream utilisation and theirs nothing you can do about it.

---------------------------------------------------------------
0 Kudos
Reply
risc19
  • 98
  • 0
  • 5
Up to speed
832 Views
Message 6 of 15
Flag for a moderator

Re: Latency is getting worse everyday...

Oh, I would really appreciate it someone from virgin would let me know what's going on.

 

Otherwise there is very little point in this forum, apart from being reminded that I'm not the only one with a poor connection.

0 Kudos
Reply
risc19
  • 98
  • 0
  • 5
Up to speed
657 Views
Message 7 of 15
Flag for a moderator

Re: Latency is getting worse everyday...

It's been two weeks now, could I get any input from virgin media please?

0 Kudos
Reply
risc19
  • 98
  • 0
  • 5
Up to speed
590 Views
Message 8 of 15
Flag for a moderator

Re: Latency is getting worse everyday...

Yet again gaming was completely off the menu this evening.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/589bab16c6fadeb0a60476c14b722d0b82bbcdbb-28-02-2021

 

Ping constantly jumped between 49ms-498ms.

I managed to capture it on video, I'll upload to youtube tomorrow.  

0 Kudos
Reply
mjpartyboy
  • 234
  • 12
  • 20
Superfast
579 Views
Message 9 of 15
Flag for a moderator

Re: Latency is getting worse everyday...

With that down and up speed and so few devices, you shouldn't need QoS.
0 Kudos
Reply
risc19
  • 98
  • 0
  • 5
Up to speed
553 Views
Message 10 of 15
Flag for a moderator

Re: Latency is getting worse everyday...

https://youtu.be/ObE1hhOCQ74

 

Here you go, everything working as expected right?!

Just to point out...

Yes this is a wired connection to a pc, I was playing on a server with people I know, NONE of them were experiencing ANY latency problems. It's always just me.

My speed tests are all fine.

I have rebooted and pinhole reset my router, it made no difference.

My hub3 is in modem mode, but I had the same problems in router mode.

All wired with cat7 cables (yes I have replaced them but it made no difference).

My Tp-Link archer c4000 firmware is up to date (qos on or off makes no difference)

 

What exactly do I have to do to get an answer from virgin?