Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're experiencing some ongoing issues.
Have you tried to reset your Hub to see if this will resolve this problem?
I was able to locate your account and after looking into this, I cannot see any area issues that could be impacting your service. However, I can see that there are some severe issues with your upstream power levels.
In order to have this rectified, we will need to have a technician appointment booked in for you.
I will send you a Private Message to confirm a few details before we can look into this issue further. Please keep an eye out for a purple envelope at the top right corner of your Forum page.