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Manuel_garcia
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Latency/dropped packets

Hello folks.

Over the last few months I have been getting massive spikes in latency and dropped packets, over a period of usually 1-2 days, then they disappear, only to reappear again after a few days. This happens whether the SuperHub 3 is in modem or router mode. Example below:

screen.jpg

I have checked connections and all seem ok, is there anything else obvious I can do to troubleshoot this?

Current downstream:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11870000008.840256 qam7
21950000008.540256 qam8
32030000008.140256 qam9
42110000008.140256 qam10
52190000007.940256 qam11
62270000007.440256 qam12
72350000007.538256 qam13
82430000006.938256 qam14
92510000006.540256 qam15
10259000000740256 qam16
112670000007.540256 qam17
122750000007.840256 qam18
132830000008.140256 qam19
142910000008.140256 qam20
152990000008.840256 qam21
163070000008.840256 qam22
173150000008.640256 qam23
183230000008.840256 qam24
193790000008.540256 qam25
203870000007.840256 qam26
213950000007.640256 qam27
224030000007.540256 qam28
234110000007.840256 qam29
244190000007.840256 qam30



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3220
2Locked40.3300
3Locked40.3150
4Locked40.3140
5Locked40.3210
6Locked40.3180
7Locked38.9140
8Locked38.9290
9Locked40.350
10Locked40.3170
11Locked40.3150
12Locked40.9210
13Locked40.3180
14Locked40.3150
15Locked40.3210
16Locked40.9150
17Locked40.3200
18Locked40.3250
19Locked40.3150
20Locked40.3100
21Locked40.3160
22Locked40.3110
23Locked40.9150
24Locked40.321

0

 

Current upstream:

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000004.329512064 qam3
2603000004.4512064 qam1
3536999614.35512064 qam2
4394000004.325512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Katie_WT
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Re: Latency/dropped packets

Hi there @Manuel_garcia

 

Cheers for popping back to our Community; I can see we last chatted back in June where an area issue was identified. After checking your account again from here for you, I can see that that issue has now cleared. 

 

Sorry that you're having some broadband issues once again; currently at the time of checking, no area issues have been logged for your area, there are no errors or timeouts showing and all the levels are well within the parameters we would expect for your equipment and package. 

 

As you mention, I can see that you are currently in Modem mode. It's been around 3 days since the Hub was last rebooted. 

 

Was the BQM done in Modem mode? Are you able to take it out of Modem mode and do a BQM for us at all so we can see any difference? 

 

Cheers

Katie - Forum Team


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