Just wondered if someone would be able to give be some advice. I've felt like my broadband connection quality has severely been affected recently for the last few months. I've read a few other forum posts and set up a BQM linked below and it seems to have quite a few latency spikes. (At the time of writing, compared to the current graph there have been many times in the past where there have been even more dropped packets)
I have already tried getting a new hub 3.0 but this hasn't really made a difference.
I have also tried using my own router with the hub 3.0 in modem mode but this seemed to make the problem worse so I sent that back.
I think my router status looks ok? Though, I have on occasion seen some of the upstream channels change to 32 QAM.
Just in case it has any relevance, I do happen to have one of those mains powered booster splitters which was fitted a few years ago by an engineer after some of the equipment in our street seemed to have issues where the signal used to cut out, particularly when it rained. As far as I am aware,however, the issue has been fixed.
Is this over utilisation in my area? And/or is there something I can do about this?
Thank you for your response. I did think the wide range of power levels was a bit strange. I tried the text messaging service however haven't had any luck with getting through to anyone as of yet so I was really hoping someone from the team would see my post. I am happy to be patient considering everything going on at the moment, though im worried I may have been forgotten 😞
Out of interest, what would an acceptable differential be? Is it likely to be caused by a damaged cable or something?
I did finally manage to get through to someone though the text messaging service. Unfortunately they cannot book an engineer for me as apparently there is a fault in my area (though there isn't anything shown on the service status). They have said it should be fixed by the 6th of Jan so I suppose i'll have to wait and see.
Strangely, the power levels seem to be rising with the highest now being 7.3dBmV and the lowest being 1.4dBmV. Also ive seen the upstream drop to 32qam more frequently. I assume this is part of the issue, but likewise, will have to wait and see.
Just a further update on this. VM seemed to rectify the area fault on the 6th and it was good for a while and the latency spikes seemed to decrease too.
I think possibly they shifted me on to a different range of channels as the channel IDs for the downstream were different after they worked on it?
However on the 15th it seems VM pushed out a software update to my hub and since then the differential in downstream power levels has returned and as have the latency spikes. The old channel IDs have returned too.
Is there a way I can reverse this or does an engineer need to be called out again?
Also separate issue that may be of interest to someone else, the day the engineer was working on it my WIFI SSID magically changed to the number 1. Not sure why this was or if it was for the engineer to identify my hub or something.