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Latency/Ping spikes - week after install

I have recently had the M350 package installed last week and latency seemed to be fine. As of Monday this week, I have noticed massive spikes in ping and download/upload speeds since then too. I have tried getting through to them but have been waiting for a few days on the online support for an answer or to book a technician. I have been monitoring the hub using BQM and the spikes are evident.

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Re: Latency/Ping spikes - week after install

Post a link to the live BQM and all the Hub's data

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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