I had a brief broadband outage on the 29th April but since that date the latency / lag has been constantly high to the point most things are just buffering and unwatchable.
Between 29th April 2020 and the 7th May 2020
The machine is connected via Ethernet in router mode and I have also tried restarting
the hub several times.
If anyone could offer any advice or the next step as we house bound for another 5 weeks minimum.
Thanks in advance.
Cable Modem StatusItem Status Comments
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Primary Downstream Service Flow
Primary Upstream Service Flow
Its in Modem mode ... sorry for the typo
I am sorry to see the issues you've been having with your broadband service.
I just checked the back end of your services and I can see that there is currently an ongoing SNR fault which you are currently being affected by. The estimated fix date for this is Thursday 28th May.
Apologies again for any inconvenience caused by this. You're more than welcome to nudge me if you need anything else in the meantime.