Hi, over the past few weeks I have been periodically experiencing extremely high latencies on my broadband. This week it seems to have become much worse as I am working from home. Here is an example from ping from a few minutes ago:
64 bytes from 220.127.116.11: icmp_seq=259 ttl=115 time=12069 ms 64 bytes from 18.104.22.168: icmp_seq=260 ttl=115 time=11027 ms 64 bytes from 22.214.171.124: icmp_seq=262 ttl=115 time=8947 ms 64 bytes from 126.96.36.199: icmp_seq=263 ttl=115 time=7907 ms 64 bytes from 188.8.131.52: icmp_seq=264 ttl=115 time=6867 ms 64 bytes from 184.108.40.206: icmp_seq=265 ttl=115 time=5827 ms 64 bytes from 220.127.116.11: icmp_seq=266 ttl=115 time=4789 ms 64 bytes from 18.104.22.168: icmp_seq=267 ttl=115 time=3757 ms 64 bytes from 22.214.171.124: icmp_seq=268 ttl=115 time=2733 ms 64 bytes from 126.96.36.199: icmp_seq=269 ttl=115 time=1698 ms 64 bytes from 188.8.131.52: icmp_seq=270 ttl=115 time=670 ms
It then returns to a good 15 ms latency. This occurs every few minutes and completely disrupts video calls.
I have replicated this problem across two laptops and also over the wired connection. I have performed a pinhole reset of my Hub 3 but to no avail. My Virgin Media also reports no known issues.
Can you post your Hub status and logs? Someone should be spot if there is a problem Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) Don't log in! Click on 'router status' Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality) Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!
Only one upstream channel with far too high power!
As you've pin-hole reset your hub; VM Staff would need to book an engineer as that is a poorly connection!
There are 2 options:
1. wait it out on here (can take a day or so) 2. Phone it in: You could call it in as a fault on 150 (or 0345b 454 1111 if no VM Home phone) It'll ask you to reboot the hub (as you already have done - don't) You will then be cut off Wait a couple of minutes Call 150 again - report a broadband fault - The system will recognise that you called before and transfer you to a person - tell them about the 1 upstream channel and the unacceptable amount of PostRS errors!
Thanks so much both. Just to check: when I did a pinhole reset I only had to hold it down for 5 seconds before the light turned off. Was this actually a genuine reset? Or do I need to hold it down for longer? If so I can try that first before calling it in as a fault.