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FFerreira
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Lag spikes when gaming

For the past month or so I have frequent lag spikes while playing a game, Heroes of the Storm. It happens at least once every match (a match is usually around 20-30 minutes). It doesn't last very long but it's enough to get really annoying.

I've looked through some posts here and people often seem to request the following:

My BQM

I am also posting a screenshot from pingplotter today where you can see the result of one of these lag spikes while I played, this is pinging 8.8.8.8

scrern.PNG

 
 
Any help or pointers would be greatly appreciated, thanks!
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FFerreira
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Re: Lag spikes when gaming

Posting information from the hub here:

 
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12030000008.140256 qam9
21390000008.140256 qam1
31470000007.540256 qam2
41550000007.140256 qam3
51630000007.340256 qam4
6171000000740256 qam5
71790000007.440256 qam6
81870000007.640256 qam7
9195000000840256 qam8
102110000008.340256 qam10
112190000008.440256 qam11
122270000008.340256 qam12
132350000008.340256 qam13
142430000008.140256 qam14
152510000008.340256 qam15
162590000008.340256 qam16
172670000008.140256 qam17
182750000008.140256 qam18
192830000008.340256 qam19
202910000008.440256 qam20
212990000008.440256 qam21
223070000008.840256 qam22
233150000008.540256 qam23
243230000008.540256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.918226075
2Locked40.920627121
3Locked40.327425274
4Locked40.917727251
5Locked40.933419753
6Locked40.346615932
7Locked40.344329270
8Locked40.319427386
9Locked40.325224413
10Locked40.935131979
11Locked40.385032352
12Locked40.3149128295
13Locked40.3156428070
14Locked40.3183327105
15Locked40.3179526075
16Locked40.9189828460
17Locked40.3182229686
18Locked40.970725037
19Locked40.959228956
20Locked40.342626423
21Locked40.324727755
22Locked40.923329789
23Locked40.351027187
24Locked40.916226429
 
 
 
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FFerreira
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Re: Lag spikes when gaming

 
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940000046512064 qam2
24619997546512064 qam1
32580000044.8512064 qam4
43260000045.5512064 qam3


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0040
2ATDMA0020
3ATDMA0000
4ATDMA0010
 
 
 
 
Network LogTime Priority Description
28/04/2021 16:14:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2021 12:31:19Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 07:02:20ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/04/2021 08:47:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/04/2021 04:26:37ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 11:42:59criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 12:22:50Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 12:22:46Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 12:22:46criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 12:22:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 12:22:45criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 12:22:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 12:21:52Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 12:21:48criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 12:21:48Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 12:21:48criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 12:21:47Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 12:21:32criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 12:21:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 12:21:31criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
 
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FFerreira
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Re: Lag spikes when gaming

Apologies for bumping this, but I was wondering if anyone had any idea what the problem could be?

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Andrew-G
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Message 5 of 16
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Re: Lag spikes when gaming

Most probably a noisy line, judging by the upstream T3 timeouts, and the very high post-RS (uncorrected) errors on the downstream.  I'll flag your post for staff to advise, sometimes that's an area problem with a known fix date, but if it is unique to your connection then it will need a technician visit.

Looks to me from the pre-RS (corrected) errors the hub has been rebooted relatively recently (?) the only other things in your control are a pinhole reset of the hub (loses any custom settings unless you use the backup and restore function under the hub's admin menu) and to check that the cable and coax connections between hub and wall box are good.  I'm guessing you've tried all of that in the past month?

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FFerreira
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Message 6 of 16
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Re: Lag spikes when gaming

Hi Andrew,

Thanks for the thorough response! I have checked the coax connection and the ethernet connection from the hub to my computer as well, but I didn't try resetting the hub at all, I'll give that a try.

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Molly_G
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Re: Lag spikes when gaming

Hi there @FFerreira,

 

Thanks for your posts and welcome to the forums! Sorry to hear of the lagging you've been experiencing this does sound frustrating.

 

I've just had a quick check of the account using the details you've registered to forums with and currently, there doesn't seem to be any work in the area affecting things and the levels of the hub are all within spec. I have noticed that's the hub has been running online for a few weeks so may be worth rebooting, although I appreciate that you've observed this issue for longer than that. The pin-hole reset is a good next option as suggested by Andrew, please let us know how you get on with this.

 

In addition, does the lagging you've described occur only with this game or has it happened with any others? Does this usually happen around the same time - evening/ mornings? 

Are you aware of any other devices also experiencing issues?

 

Thanks,

 

Molly_G
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FFerreira
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Message 8 of 16
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Re: Lag spikes when gaming

Hi Molly,

I've only experienced this while playing this game, but I haven't been playing anything else. I do stream movies/shows as well as work using this connection though and I haven't noticed this issue in any other situation.

It seems to happen whenever I play it, regardless of the time of day or day of the week.

I'll try the pinhole reset and play again later today, and I'll get back to you, thanks!

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Molly_G
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Re: Lag spikes when gaming

Hi @FFerreira,

 

Thanks for confirming all that - this is a strange situation! Hopefully the pin-hole reset may help with any small faults which may be affecting things and if not, we can go from there.

🙂

Molly_G
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FFerreira
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Message 10 of 16
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Re: Lag spikes when gaming

Hi Molly,

I did the pinhole reset yesterday, but I played for about an hour again last night and I had another lag spike or two, doesn't seem to hve changed. Anything else I can try?

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