Virgin Media Community

[simon1988]

Hi, I'm on the 100 package and seem to be getting the speed just fine according to speed test, but when I'm gaming (directly via ethernet) on PS4 I'll get lag spikes constantly and it becomes unplayable. I never had this issue with my fibre at all, can someone help?

[Andrew-G]

Various possible causes.  Let's see how latency and packet loss are on your broadband connection: Setup a BQM over at https://www.thinkbroadband.com/broadband/monitoring/quality that'll show what's going on with your VM connection.  Post a LINK to a LIVE, SHARED graph here and we'll see what's happening.  Usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can post the link immediately.

[simon1988]

Thanks I'll give it a go. Does it have to be connected to laptop via ethernet for 24hours?

[simon1988]

Checking my speed test, the upload seems to have dropped quite a lot: 

EDIT: Noticing a lot of drops with upload, between 1-3mb results

and here is a live graph

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d5c22a30d64b5a0c69cd3c62d23ec8baca...

[Andrew-G]

Does it have to be connected to laptop via ethernet for 24hours?

No, not at all.  The BQM is made by the ThinkBroadband server communicating with your hub.  Your computers and devices can be turned off or used normally as they aren't involved.

[risc19]

Well that BQM already looks horrifically bad.

Can you login to your router and copy and paste all the stats here?

http://192.168.0.1/

[simon1988]

Hi

Thanks for your reply

Is this the information you need?

Acquired Downstream Channel (Hz)
419000000
Locked
Ranged Upstream Channel (Hz)
39399988
Locked
Provisioning State
Online

[risc19]

All you specs look fine.

There could be a fault in your area or your area is over subscribed.

Did you check on the service checker?

Either way it looks like things are ok at your end.

I'll flag this for virgin to take a look at.

[Andrew-G]

You don't have a second router in use to extend the wifi, do you?

[Alex_RM]

Hi simon1988,

Thanks for posting and sorry to hear you're having some issues with your connection.

I've been able to locate your account using your forum details, the hub looks to be within the specifications we would expect.

Can you confirm if you're having any connection issues on other devices, or is this just when gaming?

Alex_Rm