Menu
Reply
Babasan
  • 25
  • 0
  • 1
Tuning in
357 Views
Message 1 of 9
Flag for a moderator

Lag lag lag

I am really struggling with lack. My ping on call of duty is quite literally ranging between 30 and 280 ms. I have reset the hub. I have reset my Xbox. I have reset everything I’ve checked all the connections and still having the same issue this has been going on for months and I am getting Nowhere fast 

0 Kudos
Reply
lojelo5
  • 633
  • 3
  • 32
Superfast
341 Views
Message 2 of 9
Flag for a moderator

Re: Lag lag lag

You also having trouble with  browsing tonight? mine's on a go slow.

Speedtest look completely fine but browsing the net wow it's slow, pages taking 4/5 seconds to open.

BQM is the worst I have ever seen it

6ce8589b6dadc58c3f6024fffd1e3d0cba875f70

0 Kudos
Reply
Ayisha_B
  • 4.46K
  • 174
  • 396
Forum Team
Forum Team
278 Views
Message 3 of 9
Flag for a moderator

Re: Lag lag lag

Hi @Babasan 👋

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear you've been having some issues with your service. 

Checking things this end, at the time of writing, we have not been able to identify any issues. 

How have things been your side since posting?

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Babasan
  • 25
  • 0
  • 1
Tuning in
213 Views
Message 4 of 9
Flag for a moderator

Re: Lag lag lag

Played last night and there was no change. I’m still getting terrible lag, this is so frustrating 

0 Kudos
Reply
John_GS
  • 15.74K
  • 798
  • 1.46K
Forum Team
Forum Team
172 Views
Message 5 of 9
Flag for a moderator

Re: Lag lag lag

Can you post your Hub status and logs? How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode), 
• Don't log in, click on 'router status' 
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at https://www.thinkbroadband.com/broadband/monitoring/quality
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum 🙂

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

0 Kudos
Reply
Babasan
  • 25
  • 0
  • 1
Tuning in
79 Views
Message 7 of 9
Flag for a moderator

Re: Lag lag lag

1D8B9FA8-4726-43B5-AB29-53990DE4AF49.jpegB80E49E0-A54E-4ECF-B711-75A24FF12CA6.png6D86B6CF-017B-4FE6-A37E-C0AE439B70DA.png5E801389-9AE1-49C3-A193-F9F2C08F8318.jpeg0FFFC407-A244-451A-BE4E-BD47AFED2A7A.png5021188B-3ABE-4409-9F29-EA0F42524279.png9C88BE53-CCF5-44FA-9232-DF0047C43A5B.png

0 Kudos
Reply
Babasan
  • 25
  • 0
  • 1
Tuning in
71 Views
Message 8 of 9
Flag for a moderator

Re: Lag lag lag

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

15230000000.238256 qam21
2363000000-0.437256 qam1
3371000000037256 qam2
4379000000037256 qam3
5387000000037256 qam4
6395000000-0.237256 qam5
7403000000-0.437256 qam6
8411000000-0.437256 qam7
9419000000-0.737256 qam8
10427000000-0.237256 qam9
11435000000037256 qam10
12443000000037256 qam11
134510000000.238256 qam12
14459000000038256 qam13
15467000000-0.238256 qam14
16475000000038256 qam15
17483000000-0.238256 qam16
18491000000037256 qam17
194990000000.238256 qam18
20507000000038256 qam19
215150000000.238256 qam20
22531000000038256 qam22
23539000000038256 qam23
24547000000038256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6260
2Locked37.3240
3Locked37.6260
4Locked37.3250
5Locked37.6250
6Locked37.6240
7Locked37.6320
8Locked37.6190
9Locked37.3260
10Locked37.6300
11Locked37.6270
12Locked37.6370
13Locked38.6150
14Locked38.62213
15Locked38.6260
16Locked38.9160
17Locked38.9370
18Locked37.6340
19Locked38.6240
20Locked38.6230
21Locked38.6120
22Locked38.6270
23Locked38.6210
24Locked38.6180
0 Kudos
Reply
legacy1
  • 20.5K
  • 828
  • 2.2K
Alessandro Volta
60 Views
Message 9 of 9
Flag for a moderator

Re: Lag lag lag

try gaming with the hub in modem mode.
do some test here
https://packetlosstest.com/
---------------------------------------------------------------
0 Kudos
Reply