Virgin Media Community

[Babasan]

I am really struggling with lack. My ping on call of duty is quite literally ranging between 30 and 280 ms. I have reset the hub. I have reset my Xbox. I have reset everything I’ve checked all the connections and still having the same issue this has been going on for months and I am getting Nowhere fast 

[lojelo5]

You also having trouble with  browsing tonight? mine's on a go slow.

Speedtest look completely fine but browsing the net wow it's slow, pages taking 4/5 seconds to open.

BQM is the worst I have ever seen it

[Ayisha_B]

Hi @Babasan 👋

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear you've been having some issues with your service. 

Checking things this end, at the time of writing, we have not been able to identify any issues. 

How have things been your side since posting?

[Babasan]

Played last night and there was no change. I’m still getting terrible lag, this is so frustrating 

[John_GS]

Can you post your Hub status and logs? How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode), 
• Don't log in, click on 'router status' 
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at https://www.thinkbroadband.com/broadband/monitoring/quality
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum 🙂

[Babasan]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/4d2eba97a7710ccfba375b3f1e81033608...

[Babasan]

[Babasan]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	523000000	0.2	38	256 qam	21
2	363000000	-0.4	37	256 qam	1
3	371000000	0	37	256 qam	2
4	379000000	0	37	256 qam	3
5	387000000	0	37	256 qam	4
6	395000000	-0.2	37	256 qam	5
7	403000000	-0.4	37	256 qam	6
8	411000000	-0.4	37	256 qam	7
9	419000000	-0.7	37	256 qam	8
10	427000000	-0.2	37	256 qam	9
11	435000000	0	37	256 qam	10
12	443000000	0	37	256 qam	11
13	451000000	0.2	38	256 qam	12
14	459000000	0	38	256 qam	13
15	467000000	-0.2	38	256 qam	14
16	475000000	0	38	256 qam	15
17	483000000	-0.2	38	256 qam	16
18	491000000	0	37	256 qam	17
19	499000000	0.2	38	256 qam	18
20	507000000	0	38	256 qam	19
21	515000000	0.2	38	256 qam	20
22	531000000	0	38	256 qam	22
23	539000000	0	38	256 qam	23
24	547000000	0	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	26	0
2	Locked	37.3	24	0
3	Locked	37.6	26	0
4	Locked	37.3	25	0
5	Locked	37.6	25	0
6	Locked	37.6	24	0
7	Locked	37.6	32	0
8	Locked	37.6	19	0
9	Locked	37.3	26	0
10	Locked	37.6	30	0
11	Locked	37.6	27	0
12	Locked	37.6	37	0
13	Locked	38.6	15	0
14	Locked	38.6	22	13
15	Locked	38.6	26	0
16	Locked	38.9	16	0
17	Locked	38.9	37	0
18	Locked	37.6	34	0
19	Locked	38.6	24	0
20	Locked	38.6	23	0
21	Locked	38.6	12	0
22	Locked	38.6	27	0
23	Locked	38.6	21	0
24	Locked	38.6	18	0

[legacy1]

try gaming with the hub in modem mode.
do some test here
https://packetlosstest.com/