over the last week or so i've had constant connection issues with our broadband. Rebooting the router on a daily basis, sometimes more than once a day. Response times are incredibly slow or timing out altogether. i raised this a few months ago and an engineer came onsite and couldn't resolve the issue but as it wasn't as bad back then we decided to leave it. I have included some screen shots as examples.
Wow, looks interesting, something is certainly broken somewhere.
Unfortunately this looks to also be affected by a congestion (utilisation) issue, it's not a quick or easy fix, hopefully if this issue has been ongoing for some time it might be closer to a resolution.
Hold on here and someone from the Virgin Team will have a look and give your more info however could be a few days or so.
If I've helped let me know 🙂
10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L
i can't do this right now as i work from home and kids home schooling at the moment means i can't restart the router currently. however i would note that the engineer that came on site a few months ago replaced all the co-ax connections