Menu
Reply
rbelt
  • 7
  • 0
  • 0
Tuning in
799 Views
Message 1 of 12
Flag for a moderator

Keep getting only 50-90Mbps on M350, where is that guaranteed 181 Mbps ???

Joined VM by the end of February. After the engineer done the install, he promised to get back to me for check-up. Seems like he forgot to came back as I thought.

So, the download speed what I got most of the time is only 50-90Mbps. This is much lower than the guaranteed speed.

I don't use the wifi at all. I am wired, using an additional netgear gigabit router and I can confirm my internal speed is fine to my file server.

I done some research, and I discovered that if I just share my hub3 logs directly through the forum, I can get feedback or even a solution to my problem much faster than if I was to call up VM.

In the next post I will share my current logs from hub3

0 Kudos
Reply
jb66
  • 12.65K
  • 946
  • 1.88K
Very Insightful Person
Very Insightful Person
790 Views
Message 2 of 12
Flag for a moderator

Re: Keep getting only 50-90Mbps on M350, where is that guaranteed 181 Mbps ???

Try directly plugged into the hub without your own kit to make sure it's a VM issue and not your own setup

0 Kudos
Reply
rbelt
  • 7
  • 0
  • 0
Tuning in
787 Views
Message 3 of 12
Flag for a moderator

Re: Keep getting only 50-90Mbps on M350, where is that guaranteed 181 Mbps ???

 

Cable Modem Status

Item

Status

Comments

Acquired Downstream Channel (Hz)

163000000

Locked

Ranged Upstream Channel (Hz)

53699998

Locked

Provisioning State

Online

 

 

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

163000000

-4.9

38

256 qam

4

2

139000000

-0.5

40

256 qam

1

3

147000000

-1.9

38

256 qam

2

4

155000000

-3.5

38

256 qam

3

5

171000000

-4.5

38

256 qam

5

6

179000000

-3.5

38

256 qam

6

7

187000000

-2

38

256 qam

7

8

195000000

-1.2

40

256 qam

8

9

203000000

-2.2

38

256 qam

9

10

211000000

-3.5

32

256 qam

10

11

219000000

-4

33

256 qam

11

12

227000000

-4.5

35

256 qam

12

13

235000000

-4.2

38

256 qam

13

14

243000000

-2.7

38

256 qam

14

15

251000000

-1.5

40

256 qam

15

16

259000000

-1.9

40

256 qam

16

17

267000000

-2.7

38

256 qam

17

18

275000000

-3.7

38

256 qam

18

19

283000000

-4.4

38

256 qam

19

20

291000000

-4.5

38

256 qam

20

21

299000000

-2.9

38

256 qam

21

22

307000000

-1

40

256 qam

22

23

315000000

-0.7

40

256 qam

23

24

323000000

-1.4

40

256 qam

24



Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

38.6

6079

24

2

Locked

40.3

14639

207

3

Locked

38.6

13924

7058

4

Locked

38.6

9057

79

5

Locked

38.9

5411

37

6

Locked

38.9

29786

27

7

Locked

38.9

12077

47

8

Locked

40.3

8147

12707

9

Locked

38.9

1578

0

10

Locked

32.6

87458270

124156537

11

Locked

33.2

3779670

12

12

Locked

35.2

71563

0

13

Locked

38.6

633

0

14

Locked

38.6

373

0

15

Locked

40.3

514

0

16

Locked

40.3

6285

1

17

Locked

38.9

11365

137

18

Locked

38.9

13618

618

19

Locked

38.9

12200

354

20

Locked

38.6

8255

1

21

Locked

38.9

1265

0

22

Locked

40.3

670

0

23

Locked

40.3

401

0

24

Locked

40.3

1365

0

 

0 Kudos
Reply
rbelt
  • 7
  • 0
  • 0
Tuning in
785 Views
Message 4 of 12
Flag for a moderator

Re: Keep getting only 50-90Mbps on M350, where is that guaranteed 181 Mbps ???

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

53699998

47.3

5120

64 qam

2

2

39400000

47.3

5120

64 qam

4

3

46200000

47.3

5120

64 qam

3

4

60300002

47.3

5120

64 qam

1



Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

1

0

0 Kudos
Reply
rbelt
  • 7
  • 0
  • 0
Tuning in
784 Views
Message 5 of 12
Flag for a moderator

Re: Keep getting only 50-90Mbps on M350, where is that guaranteed 181 Mbps ???

General Configuration

Network access

Allowed

Maximum Number of CPEs

1

Baseline Privacy

Enabled

DOCSIS Mode

Docsis30

Config file

rkldJKDHSUBsgvca69834ncxv



Primary Downstream Service Flow

SFID

17881

Max Traffic Rate

402500089

Max Traffic Burst

42600

Min Traffic Rate

0



Primary Upstream Service Flow

SFID

17880

Max Traffic Rate

38500089

Max Traffic Burst

42600

Min Traffic Rate

0

Max Concatenated Burst

42600

Scheduling Type

BestEffort

 

0 Kudos
Reply
rbelt
  • 7
  • 0
  • 0
Tuning in
783 Views
Message 6 of 12
Flag for a moderator

Re: Keep getting only 50-90Mbps on M350, where is that guaranteed 181 Mbps ???

Network Log

Time

Priority

Description

23/05/2021 16:14:38

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/05/2021 16:14:38

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/05/2021 15:10:16

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/05/2021 15:10:14

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/05/2021 14:40:26

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/05/2021 14:40:26

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/05/2021 14:39:5

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/05/2021 14:39:4

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/05/2021 14:14:23

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/05/2021 14:14:23

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/05/2021 10:31:20

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/05/2021 10:31:20

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/05/2021 10:10:1

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/05/2021 10:10:0

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/05/2021 08:39:6

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/05/2021 08:39:4

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/05/2021 08:14:34

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/05/2021 08:14:34

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/05/2021 00:42:54

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

23/05/2021 00:42:53

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

0 Kudos
Reply
risc19
  • 849
  • 27
  • 253
Well-informed
731 Views
Message 7 of 12
Flag for a moderator
Helpful Answer

Re: Keep getting only 50-90Mbps on M350, where is that guaranteed 181 Mbps ???

Your down stream power levels are almost too low and your SNR (dB) is out of spec.

Channel 10 is a cluster...

You need an engineer visit.

My Broadband Ping - Virgin Lagfest Modem Mode
rbelt
  • 7
  • 0
  • 0
Tuning in
719 Views
Message 8 of 12
Flag for a moderator

Re: Keep getting only 50-90Mbps on M350, where is that guaranteed 181 Mbps ???

Thanks,

I look forward to hearing from vm team and book for an engineer...

0 Kudos
Reply
jb66
  • 12.65K
  • 946
  • 1.88K
Very Insightful Person
Very Insightful Person
676 Views
Message 9 of 12
Flag for a moderator

Re: Keep getting only 50-90Mbps on M350, where is that guaranteed 181 Mbps ???

Channel 10 can be a loose fitting also, make sure EVERY connector on the white cables are tight 

0 Kudos
Reply
rbelt
  • 7
  • 0
  • 0
Tuning in
606 Views
Message 10 of 12
Flag for a moderator

Re: Keep getting only 50-90Mbps on M350, where is that guaranteed 181 Mbps ???

Yeah, just to confirm, every connector on the white cables are tight.

Once again, my internal network (using netgear gigabit router) is on gigabit (1000/1000) and my internal network speed is perfect.

If I use the one of the other rj45 socket on HUB3 and not via my gigabit router, it doesn't matter I've got only ~50-90Mbps.

Still waiting for VM TEAM to get in touch and book for an engineer...
0 Kudos
Reply