Virgin Media Community

[ChowdhuryJ]

Hi All,

First time posting here but been with Virgin Media since it's start and before when it was actually NTL.

The past 2-3 weeks My speed has dropped consistently below 100mbps at all hours in wired modem mode - and has regularly been around 60-70mbps. My current package is M200. 

Could someone have a look and let me know what their thoughts are on my link? Is there over usage in my area?

Item Status Comments

Acquired Downstream Channel (Hz)	138750000	Locked
Ranged Upstream Channel (Hz)	32600000	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138750000	-8.7	37	256 qam	1
2	146750000	-8.7	37	256 qam	2
3	154750000	-8.5	37	256 qam	3
4	162750000	-9.2	37	256 qam	4
5	170750000	-9	37	256 qam	5
6	178750000	-10.4	37	256 qam	6
7	186750000	-10	37	256 qam	7
8	194750000	-8.5	37	256 qam	8
9	202750000	-7.7	38	256 qam	9
10	210750000	-7.4	38	256 qam	10
11	218750000	-7	38	256 qam	11
12	226750000	-7	38	256 qam	12
13	234750000	-6.9	38	256 qam	13
14	242750000	-7	38	256 qam	14
15	250750000	-7.5	38	256 qam	15
16	258750000	-7.5	38	256 qam	16
17	266750000	-7.7	38	256 qam	17
18	274750000	-7.4	38	256 qam	18
19	282750000	-7.2	38	256 qam	19
20	290750000	-6.9	38	256 qam	20
21	298750000	-7.2	38	256 qam	21
22	306750000	-6.9	38	256 qam	22
23	314750000	-7.9	38	256 qam	23
24	322750000	-7.7	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	31062	81347
2	Locked	37.6	6875	8588
3	Locked	37.6	4760	352
4	Locked	37.3	20273	0
5	Locked	37.6	90	0
6	Locked	37.3	749	0
7	Locked	37.3	1230	1
8	Locked	37.6	814	1
9	Locked	38.6	604	0
10	Locked	38.6	290	0
11	Locked	38.6	23	0
12	Locked	38.6	6	0
13	Locked	38.6	7	0
14	Locked	38.6	5	0
15	Locked	38.6	0	0
16	Locked	38.6	0	0
17	Locked	38.6	1	0
18	Locked	38.9	5	0
19	Locked	38.6	5	0
20	Locked	38.6	6	0
21	Locked	38.6	13	0
22	Locked	38.9	1	0
23	Locked	38.6	14	0
24	Locked	38.6	6	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	51	5120	64 qam	5
2	46200000	51	5120	64 qam	3
3	39400000	51	5120	64 qam	4
4	53700000	51	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[jbrennand]

Looks like a connection issue. All your down power levels are well below the recommended minimum of -6dBmV. You up ones are all up at the max too. And there are RS errors on the low numbered down channels

You will need to call it in as tech visit will be needed.  Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly. Although some people are still reporting getting through fine at other times with no long waits