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Daveuk12001
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KT5 area poor speed 350mb

Hi

Normally get around 384mb on speed test wired, however over last week been getting around 150-220 mb. Spoke to cust services useless as always, thinking of going to another provider now since Virgin are unable to fix. Have noticed after 12am each night in the app that the status page says they are aware of a fault and will be fixed by 6am, however this is the same every night and then just get the same speed the following day. Anyone have any ideas? 

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Corey_C
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Re: KT5 area poor speed 350mb

Hi Daveuk12001,

 

Thanks for your post and welcome to the community forums. Sorry to hear that you have been having speed issues. Can you confirm if the wired connection is to the router directly or through a switch? If so are you able to bypass the switch and run the speed test via an isolated wired connection to the hub? On the app status are there any details regarding the fault or an ticket or incident number maybe starting with F00? It may be ongoing works being conducted at this time.

 

Cheers,

Corey C

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Daveuk12001
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Re: KT5 area poor speed 350mb

Hi,

the wired connection is directly with the router, no switch. Have gone through with tech support last week, they logged into the router said it would be monitored but nothing has been done. 

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Anonymous
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Re: KT5 area poor speed 350mb

Could you access your router using http://192.168.0.1/ . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

We can see if there is anything in the router stats that point to a localised problem.

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