Normally get around 384mb on speed test wired, however over last week been getting around 150-220 mb. Spoke to cust services useless as always, thinking of going to another provider now since Virgin are unable to fix. Have noticed after 12am each night in the app that the status page says they are aware of a fault and will be fixed by 6am, however this is the same every night and then just get the same speed the following day. Anyone have any ideas?
Thanks for your post and welcome to the community forums. Sorry to hear that you have been having speed issues. Can you confirm if the wired connection is to the router directly or through a switch? If so are you able to bypass the switch and run the speed test via an isolated wired connection to the hub? On the app status are there any details regarding the fault or an ticket or incident number maybe starting with F00? It may be ongoing works being conducted at this time.