Virgin Media Community

[ChaosInCalm]

Upgraded from 200 to 1gig connection, was sent a hub 4.

Now getting horrendous speeds compared to hub 3.

Spoke to Virgin via twitter and they said call 150. Can't get through as when you press the talk to a human option it makes a weird noise, kinda like an engaged tone then goes silent. 

This is what SamKnows is showing.

Any ideas?

[Client62]

If you look at the Hub's stats for the Downstream channels does it look like very few channels have connected or the Power / SNR figures are out of range ?

[ChaosInCalm]

Yeah... That doesn't look great. 

 

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.983261	3821	3977
2	Locked	38.605377	7475	3644
3	Locked	38.605377	4255	2781
4	Locked	38.605377	15922	2778
5	Locked	38.605377	1081963	50454
6	Locked	38.983261	691428	196843
7	Locked	38.605377	353090	0
8	Locked	38.605377	5	0
9	Locked	38.605377	2	0
10	Locked	38.605377	1	0
11	Locked	38.605377	4	0
12	Locked	38.605377	0	0
13	Locked	38.983261	0	0
14	Locked	38.983261	0	0
15	Locked	38.605377	0	0
16	Locked	38.605377	3	0
17	Locked	38.983261	0	0
18	Locked	38.605377	0	0
19	Locked	37.636276	1	0
20	Locked	37.636276	1	0
21	Locked	37.355988	5	0
22	Locked	37.636276	1	0
23	Locked	37.636276	0	0
24	Locked	37.355988	2	0
25	Locked	37.636276	5	0
26	Locked	37.355988	2	0
27	Locked	37.636276	2	0
28	Locked	37.636276	5	0
29	Locked	37.636276	3	0
30	Locked	37.636276	3	0
31	Locked	37.355988	48	5038

[Client62]

Check the signal cable is super tight on the back of the hub and at the wall.

What does the other big grid of the Downstream stats look like ?

[ChaosInCalm]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	-2.4	39	QAM256	1
2	147000000	-2.4	38.6	QAM256	2
3	155000000	-2.8	38.6	QAM256	3
4	163000000	-3.5	38.6	QAM256	4
5	171000000	-3.9	38.6	QAM256	5
6	179000000	-4	38.6	QAM256	6
7	187000000	-4.2	39	QAM256	7
8	195000000	-4.1	39	QAM256	8
9	203000000	-4.2	38.6	QAM256	9
10	211000000	-4.1	38.6	QAM256	10
11	219000000	-4.5	39	QAM256	11
12	227000000	-4.3	38.6	QAM256	12
13	235000000	-4.3	38.6	QAM256	13
14	243000000	-3.7	39	QAM256	14
15	251000000	-4.1	38.6	QAM256	15
16	259000000	-3.4	38.6	QAM256	16
17	267000000	-4	38.6	QAM256	17
18	275000000	-4.6	38.6	QAM256	18
19	283000000	-5	37.6	QAM256	19
20	291000000	-5.1	37.6	QAM256	20
21	299000000	-5	37.6	QAM256	21
22	307000000	-4.6	37.6	QAM256	22
23	315000000	-4.5	37.4	QAM256	23
24	323000000	-4.7	37.6	QAM256	24
25	331000000	-5.5	37.4	QAM256	25
26	339000000	-5.6	37.4	QAM256	26
27	347000000	-5.3	37.6	QAM256	27
28	355000000	-5.6	37.4	QAM256	28
29	363000000	-5.5	37.4	QAM256	29
30	371000000	-5.6	37.4	QAM256	30
31	379000000	-5.4	37.6	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.983261	2	0
2	Locked	38.605377	40	0
3	Locked	38.605377	1	0
4	Locked	38.605377	43	0
5	Locked	38.605377	2187	167
6	Locked	38.605377	1305	616
7	Locked	38.983261	1034	0
8	Locked	38.983261	0	0
9	Locked	38.605377	0	0
10	Locked	38.605377	0	0
11	Locked	38.983261	0	0
12	Locked	38.605377	0	0
13	Locked	38.605377	0	0
14	Locked	38.983261	0	0
15	Locked	38.605377	0	0
16	Locked	38.605377	0	0
17	Locked	38.605377	0	0
18	Locked	38.605377	0	0
19	Locked	37.636276	0	0
20	Locked	37.636276	0	0
21	Locked	37.636276	0	0
22	Locked	37.636276	0	0
23	Locked	37.355988	0	0
24	Locked	37.636276	0	0
25	Locked	37.355988	0	0
26	Locked	37.355988	0	0
27	Locked	37.636276	0	0
28	Locked	37.355988	0	0
29	Locked	37.355988	0	0
30	Locked	37.355988	0	0
31	Locked	37.636276	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

36

-8.8

74354302

486

[Client62]

There are a lot less errors now. The 3.1 Downstream power level is a bit low.

How does the speed test look now : https://www.samknows.com/realspeed/

If it is not good, check for local faults on 0800 561 0061 ( it is an automated service )

[ChaosInCalm]

It's better but still nowhere what it should be. 

[ChaosInCalm]

Here's the latest... Will call that number now.

 

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	-2.2	38.6	QAM256	1
2	147000000	-2.3	38.6	QAM256	2
3	155000000	-2.6	38.6	QAM256	3
4	163000000	-3.4	39	QAM256	4
5	171000000	-3.7	37.6	QAM256	5
6	179000000	-3.9	37.9	QAM256	6
7	187000000	-4.1	39	QAM256	7
8	195000000	-4	39	QAM256	8
9	203000000	-4	38.6	QAM256	9
10	211000000	-4	38.6	QAM256	10
11	219000000	-4.4	38.6	QAM256	11
12	227000000	-4.2	39	QAM256	12
13	235000000	-4.1	38.6	QAM256	13
14	243000000	-3.6	39	QAM256	14
15	251000000	-4	38.6	QAM256	15
16	259000000	-3.3	38.6	QAM256	16
17	267000000	-3.9	38.6	QAM256	17
18	275000000	-4.5	38.6	QAM256	18
19	283000000	-4.9	37.6	QAM256	19
20	291000000	-4.9	37.6	QAM256	20
21	299000000	-4.9	37.4	QAM256	21
22	307000000	-4.5	37.6	QAM256	22
23	315000000	-4.4	37.6	QAM256	23
24	323000000	-4.6	37.6	QAM256	24
25	331000000	-5.4	37.6	QAM256	25
26	339000000	-5.5	37.6	QAM256	26
27	347000000	-5.2	37.4	QAM256	27
28	355000000	-5.5	37.6	QAM256	28
29	363000000	-5.4	37.4	QAM256	29
30	371000000	-5.5	37.4	QAM256	30
31	379000000	-5.2	37.4	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.605377	106	1
2	Locked	38.605377	219	0
3	Locked	38.605377	121	0
4	Locked	38.983261	1284	15
5	Locked	37.636276	57889	7799
6	Locked	37.935909	30518	23453
7	Locked	38.983261	29463	0
8	Locked	38.983261	0	0
9	Locked	38.605377	0	0
10	Locked	38.605377	0	0
11	Locked	38.605377	0	0
12	Locked	38.983261	0	0
13	Locked	38.605377	0	0
14	Locked	38.983261	0	0
15	Locked	38.605377	0	0
16	Locked	38.605377	0	0
17	Locked	38.605377	0	0
18	Locked	38.605377	1	0
19	Locked	37.636276	0	0
20	Locked	37.636276	0	0
21	Locked	37.355988	0	0
22	Locked	37.636276	0	0
23	Locked	37.636276	0	0
24	Locked	37.636276	0	0
25	Locked	37.636276	0	0
26	Locked	37.636276	1	0
27	Locked	37.355988	0	0
28	Locked	37.636276	0	0
29	Locked	37.355988	1	0
30	Locked	37.355988	0	0
31	Locked	37.355988	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

36

-8.6

122312584

1925

[Client62]

Clearly a fault that needs to be called in for a repair.

[Tudor]

Can we please see all the upstream figures, they are just as important.