Got notification from Virgin that my M200 upgrade was up and running but all the broadband speed checks tell me I am at 100mbs.
In my invoice the have charged for an upgrade and also a M3 Hub manual install. I don't have an M3 Hub just the old one that is more than 12 years old. Their communications did not indicate that they have sent one. Should they have?
I have the SH2 configured as modem only as it was preventing me from using voip. I have rebooted it and connected my pc directly to it using a cat 6e cable.The Ethernet card status on the pc shows a 1.0 Gbps speed but the broadband test still shows a max of 108 mbs. Would the hub in modem only mode cause this limitation?
Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear that you're having issues with your connection, I have checked on our systems and can see that you have spoken to the team and got the issues resolved.
is that correct or are you still having issues with your connection at the moment?