Just got gig 1 - volt

[Resonate]

Install went OK swapping out my hub 3 (new install last week M500) for 4 but seeing some bizarre speedtest results.  I'm trying to work out if its the server that's slow or me.  Sometimes 915, highest ive seen, sometimes 600.   I can seem to pretty much max out the link on some occasions.   I am on a decent network cable in modem mode.  iperf achieves a locked 940mbps locally on the lan.    Unfortunately I've no idea how to read the logs yet (im new to virgin also) so if anyone would be so kind to advise.

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	5.6	37.6	QAM256	25
1	139000000	6.8	37.4	QAM256	1
2	147000000	6.5	37.6	QAM256	2
3	155000000	6.3	37.6	QAM256	3
4	163000000	6.5	37.6	QAM256	4
5	171000000	6.6	37.6	QAM256	5
6	179000000	6.8	37.6	QAM256	6
7	187000000	6.8	37.6	QAM256	7
8	195000000	6.9	37.4	QAM256	8
9	203000000	6.9	37.4	QAM256	9
10	211000000	7.1	37.6	QAM256	10
11	219000000	7	37.6	QAM256	11
12	227000000	7.1	37.4	QAM256	12
13	235000000	7	37.6	QAM256	13
14	243000000	6.8	37.4	QAM256	14
15	251000000	6.7	37.6	QAM256	15
16	259000000	6.7	37.6	QAM256	16
17	267000000	6.8	37.4	QAM256	17
18	275000000	6.9	37.6	QAM256	18
19	283000000	6.1	37.4	QAM256	19
20	291000000	5.7	37.4	QAM256	20
21	299000000	5.5	37.6	QAM256	21
22	307000000	6	37.4	QAM256	22
23	315000000	6	37.6	QAM256	23
24	323000000	5.6	37.6	QAM256	24
26	339000000	5.7	37.4	QAM256	26
27	347000000	5.9	37.4	QAM256	27
28	355000000	5.8	37.6	QAM256	28
29	363000000	5.8	37.4	QAM256	29
30	371000000	5.8	37.6	QAM256	30
31	379000000	6.1	37.6	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	37.636276	0	0
1	Locked	37.355988	0	0
2	Locked	37.636276	0	0
3	Locked	37.636276	0	0
4	Locked	37.636276	0	0
5	Locked	37.636276	0	0
6	Locked	37.636276	0	0
7	Locked	37.636276	0	0
8	Locked	37.355988	0	0
9	Locked	37.355988	0	0
10	Locked	37.636276	0	0
11	Locked	37.636276	0	0
12	Locked	37.355988	0	0
13	Locked	37.636276	0	0
14	Locked	37.355988	0	0
15	Locked	37.636276	0	0
16	Locked	37.636276	0	0
17	Locked	37.355988	0	0
18	Locked	37.636276	0	0
19	Locked	37.355988	0	0
20	Locked	37.355988	0	0
21	Locked	37.636276	0	0
22	Locked	37.355988	0	0
23	Locked	37.636276	0	0
24	Locked	37.636276	0	0
26	Locked	37.355988	0	0
27	Locked	37.355988	0	0
28	Locked	37.636276	0	0
29	Locked	37.355988	0	0
30	Locked	37.636276	0	0
31	Locked	37.636276	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1880

QAM4096

424

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

40

5.9

200943818

0

[Resonate]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800000	32.8	5120 KSym/sec	64QAM	4
2	32600000	32.5	5120 KSym/sec	64QAM	3
3	39400000	31.8	5120 KSym/sec	64QAM	2
4	46200000	31.5	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	1	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[Resonate]

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	cmreg-vmdg640-bbt076-b.cm

Primary Downstream Service Flow

SFID	380
Max Traffic Rate	1230000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	379
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

[Resonate]

[Adduxi]

All the power levels etc. look spot on, except the US power levels are too low.  They should be above 34 and lower than 51.  

Can you setup and share a live link to a BQM please, see www.thinkbroadband.com/ping

[Resonate]

Virgin 

Be aware my upload is maxed (6.4 megabytes a second flat line) right now, and will be for some hours, as my computer has backed up and its uploading to cloud.   1 gig with 52mbps upload, pfft!

[Resonate]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f439ba2cd06acef017c358b350e645f205cd33af

Be aware my upstream is maxed right now (6.4 megabytes per second flat line) and will be for some hours due to computer backup to cloud.  1 gig with 52mbps upload aint cutting it!

[John_GS]

Hi @Resonate

Thanks for posting - you do need a tech as your upstream channels are all out of spec.

I shall send you a PM now to confirm some details and get this booked in

Best

[John_GS]

Hi @Resonate

Thanks for joining me on PM. Just to update the thread, the engineer visit was booked in. This can be tracked, cancelled or amended in your online account - virg.in/myVM

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment